Hybrid Clinical Technology Product Owner

at CVS Health

• Job title: Clinical Technology Product Owner
• Job type: Full Time
• Experience level: Senior, Lead
• Salary: $118,450 - $284,280 per year
• Degree requirement: Bachelor's Degree
• Tech skills: Cloud
• Location requirements: Hybrid, Hartford, United States

About the role

• Product Owner at CVS Health leveraging data-driven insights to inform product vision and strategy. Collaborating with cross-functional teams to enhance Medicare member experiences in a fast-paced environment.

Responsibilities

• Collaborate with Product Managers to define strategy, conduct market research, maintain an aligned roadmap, and bring the customer perspective into features and experiences.
• Builds and aligns roadmaps for your features or suite of features and provides recommendations to leadership on scope based on priorities and overall product vision.
• Effectively communicates the product vision to team members.
• Defines team goals/metrics aligned with broader product objectives, and develops feature-level measurement plans to evaluate progress towards outcomes, aligned with business objectives.
• Builds, prioritizes, monitors, edits, and maintains the flow and quality of the Team Backlog to provide teams with clear intent and ensure the delivery of business value, product health, and customer satisfaction.
• Ensures that all backlog items, plus dependencies, are entered and maintained in the work management tool.
• Provides input for testing through well-written user stories with thorough acceptance criteria.
• Supports testing, deployment, release, and post-release activities. They will work directly with engineering and others to optimize the working team model and ensure alignments across higher-level epics or requirements.
• Sets high-level direction for a quarter/planning increment, manages dependencies, and provides transparency to execute upon planning and prioritized features.
• Uses performance data to identify issues and develop new insights and hypothesis about product health (including product usage, technical health, customer feedback, and other sources as appropriate).
• Tracks team metrics that contribute to product OKRs, socializes progress and consistently reinforces objectives.
• As a part of the cross-functional team, collaborates closely with engineering, design, architecture, operations and other team members using agile practices.
• Leads the team to produce the product or experience demo and presents to stakeholders.
• Serves as the point of contact for feature delivery and works directly with other Product Management, Delivery, and/or business roles as needed to ensure broader alignment with the Epic/initiative.
• Sets a positive culture by growing, coaching, and setting expectations on ways of working for team members. This is done through providing actionable feedback, investing time in junior team members, and continued collaboration.
• Mentor peers in execution best practices and optimize workflows for scalability and impact.

Requirements

• 7+ years required experience as a product owner, product manager, business analyst, or similar role on an agile team
• 5+ years required experience in software product management, with demonstrated success shipping software through multiple releases managing the entire lifecycle from discovery to launch in an agile environment
• 5+ years of experience overseeing end-to-end feature delivery, from requirements definition through launch and post-release optimization
• Experience with marketing technologies, sales enablement, and customer engagement workflows and systems
• Familiarity with customer data platforms (CDPs), data lakes, and real-time analytics pipelines.
• Familiarity with agile/collaboration tools like Rally, Jira, SharePoint, Confluence, Adobe Analytics, Figma
• Ability to drive cross functional teams to alignment in the midst of ambiguity
• Strong negotiation, organizational, management, analytical and people skills
• Data-driven decision making and quantitative analysis skills
• General understanding of core software engineering concepts, including cloud technologies, DevOps, AI/ML.
• Advanced oral and written communication skills, influencing stakeholders across levels.
• Bachelor’s degree or equivalent work experience.

Benefits

• Affordable medical plan options
• 401(k) plan (including matching company contributions)
• Employee stock purchase plan
• No-cost programs for all colleagues including wellness screenings, tobacco cessation and weight management programs, confidential counseling and financial coaching.
• Paid time off
• Flexible work schedules
• Family leave
• Dependent care resources
• Colleague assistance programs
• Tuition assistance
• Retiree medical access