Retail Sales Consultant role at Telstra focusing on delivering exceptional customer service and enhancing telecommunications experiences. Opportunity to grow in a diverse and inclusive team environment.
About the role
- Client Support Specialist providing support to customers through established communication channels in a hybrid role. Delivering quality service and contributing to team initiatives in a growing tech company.
Responsibilities
- Offer timely and professional support to clients via phone and Intercom
- Apply standard procedures to address inquiries
- Help maintain positive client relationships
- Participate in regular team meetings and training sessions
- Collaborate with colleagues on content creation tasks
- Contribute to a supportive team atmosphere
Requirements
- 1+ years of customer service experience
- Ability to effectively communicate verbally and in writing
- Experience with Salesforce and Intercom preferred
- Basic technical skills with curiosity and a desire to learn new software products
Benefits
- health, dental, and vision coverage
- disability insurance
- life insurance
- PTO
- 401(k) plan
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