Client Services Representative managing relationships with international clients at a SaaS company. Responsible for customer satisfaction, onboarding, and promoting product adoption.
About the role
- Client Service Specialist assisting corporate clients with digital banking products at SEB Group. Providing support for inquiries, resolving service issues, and ensuring positive client experiences.
Responsibilities
- As a Client Service Specialist, you will be an essential part of SEB’s support function, helping corporate clients navigate and use our digital banking products effectively.
- Your primary focus will be to deliver timely, accurate, and customer-focused support by handling day-to-day inquiries, resolving standard service issues, and ensuring positive client experience across various communication channels.
- You will work closely with internal teams to follow up on client requests, monitor open cases, and ensure service quality.
- In this role, attention to detail, clear communication, and a proactive approach to learning are key to success.
- You will also contribute to team collaboration by sharing knowledge, supporting colleagues, and actively participating in team routines and initiatives.
Requirements
- 1+ years of customer service experience – preferably in a corporate or technical support setting
- Basic technical literacy – ability to understand and use digital banking systems, experience with ticketing tools, MS Office and ability to read different types of codes (ISO 20022, SWIFT MT, txt, etc.)
- Customer-centric mindset with a passion for continuous improvement
- Proven ability to build and maintain relationships with clients, internal stakeholders, and cross-functional teams
- Solid analytical and problem-solving skills — ability to investigate and resolve technical issues
- Team-oriented attitude – open to collaboration, knowledge sharing, and supporting team goals
- Great communication skills and fluency in English
Benefits
- International opportunities and working environment
- Long-term stability
- Extensive training and learning opportunities
- Numerous opportunities to move internally - horizontally and vertically
- A caring, supportive and respectful culture
Job title
Job type
Experience level
Salary
Degree requirement
Tech skills
Location requirements
Senior client service role at BNY fostering world - class client service across multiple products. Collaborating with clients and internal teams to enhance satisfaction and address complex issues.
Client Services Associate responsible for accurate onboarding documentation and client interactions at financial services firm. Includes handling pension and investment analysis on behalf of the company.
Manager in Finance Transformation focusing on Japanese companies in Southeast Asia. Advising on purpose - led growth, operational foundations, and management strategies.
Client Service Officer supporting relationship managers in wealth management at an international bank. Responsibilities include client relationship coordination and collaboration with internal stakeholders.
Customer Service Representative providing support to Employee Benefit Consultants, clients, and insurers. Handling queries over phone and email in a hybrid work environment.
Client Service Excellence Center associate providing exceptional service via inbound calls to assist clients with financial inquiries at Vanguard. Requires strong client service experience and licensing.
Cyber Client Service Technician ensuring device cybersecurity at GE HealthCare's medical technology. Servicing customer IT and security for enhanced satisfaction with biomedical equipment security.
Client Services Specialist supporting clients on a leading trading platform with advanced communication skills. Handling KYC procedures and providing comprehensive client support and training.
Client Service Specialist supporting clients through live chat, emails, and calls for a leading trading platform. Assisting with KYC procedures and enhancing client satisfaction.