Chief Operating Officer (COO) at carVertical driving performance management and operational efficiency. Overseeing processes and AI integration across the organization in a hybrid work environment.
About the role
- COO overseeing daily operations and managing a team for a maintenance company in London. Ensuring efficient service delivery and fostering a culture of teamwork and accountability.
Responsibilities
- Oversee daily operations across all teams, ensuring smooth workflow and high service standards.
- Manage a team of 30 staff, including 10 field engineers, providing guidance, support, and performance management.
- Develop and implement operational processes, policies, and procedures to improve efficiency and quality.
- Coordinate scheduling, resource allocation, and job prioritisation to meet client needs.
- Monitor KPIs and financial performance, reporting to the Director/Board.
- Ensure compliance with health & safety, regulatory standards, and company policies.
- Drive continuous improvement initiatives and foster a culture of accountability and teamwork.
Requirements
- Proven experience in an operational leadership role, ideally in maintenance, facilities management, or construction services.
- Strong team management skills, with experience leading both office and field-based teams.
- Excellent organisational, planning, and problem-solving abilities.
- Knowledge of operational KPIs, budgeting, and resource management.
- Hands-on approach, with the ability to step in and support field operations when needed.
- Desirable: Experience in London or similar urban environments.
- Technical understanding of maintenance services.
- Familiarity with health & safety and compliance regulations in the sector.
Benefits
- Leadership role with strategic impact
- Opportunity to grow and shape operations
- Competitive salary and benefits
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