Chief of Staff driving strategic projects and community operations at a health tech company. Collaborating with engineering and tech leadership while facilitating expansion and productivity efforts.
About the role
- Chief of Staff at Thompson Child & Family Focus overseeing strategic leadership and operational planning for programs impacting children and families. Responsible for compliance and performance management across departments.
Responsibilities
- Assist the COO to set, carry out, and ensure completion of the organization’s strategic goals and priorities.
- Lead operational planning for new programs, quality, and other initiatives as directed by COO.
- Coordinate compliance and regulatory initiatives (Care/ Quality/ Certifications/Credentialing), ensuring alignment across departments and timely execution of key projects.
- Provide research, data analysis, and recommendations to support decision making and planning.
- Monitor KPIs, dashboards, and metrics to support data-driven decision-making.
- Monitor industry trends, best practices, and legislature changes (across all states served) to inform strategic direction.
- Track and report on program towards established objectives.
- Identify insufficiencies and recommend solutions to enhance quality and operational effectiveness.
- Lead performance management efforts across departments, driving compliance, operational standards, and profitability.
- Support compliance efforts, ensuring corrective actions are implemented and maintained.
- Lead internal teams and coordinate with IT and People Operations to maintain system integrity and regulatory compliance.
- Serve as a central point of coordination between the COO and Department Leaders to ensure smooth execution of priorities.
- Assist with preparing reports, presentations for internal and external stakeholders.
- Represent the COO in select meetings, committees, and strategic partnerships when needed.
- Drive process improvements and system enhancements to improve organizational productivity and effectiveness.
- Promote a high-performance, inclusive culture focused on innovation, collaboration, and mission impact.
- Use a trauma-informed approach in their daily work and interactions with others using the principles of CARE: Developmentally Focused, Family Involved, Relationship Based, Competence Centered, Trauma Informed, and Ecologically Oriented.
Requirements
- Bachelor’s degree required; MBA or Master’s in Nonprofit Management preferred.
- 7–10+ years in program management, preferably in mid-to-large organizations.
- Proven success leading complex cross-functional projects and managing teams.
- Strong analytical skills with proficiency in Excel, PowerPoint, Tableau/Power BI, and nonprofit CRMs (e.g., Salesforce).
- Excellent verbal and written communication skills; executive-level presence with ability to influence diverse stakeholders.
- High emotional intelligence and discretion in handling confidential information.
- Experience in nonprofit, hospitality, financial services, or regulated industries is a plus.
- Commitment to diversity, equity, and inclusion and passion for mission-driven work.
- Must have a valid Driver’s License and meet any credentialing, licensing and privileging standards as it pertains to the program
- Proficient in Microsoft Office Suite application software, excellent written and oral communication skills.
Benefits
- 3 weeks paid time off (PTO) first year plus 10 paid holidays!
- Health, Dental, Vision, Short-Term and Long-Term Disability and Life insurance options
- 401K Match
- Education Reimbursement
- Referral Bonus
- Clinical Supervision Reimbursement of $60 for eligible candidates obtaining licensure
- Eligibility to apply for Public Service Loan Forgiveness through FAFSA after 10 years of service
- Eligibility to apply for the state loan repayment program that repays up to $50,000 of student loans
- Paid time off for volunteering in the community
- Free EAP services
- Mileage Reimbursement
- iPhone and Laptop provided for eligible roles
- Multiple opportunities for growth
- Ongoing, structured leadership development and growth opportunities
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