Case Manager delivering individualized support through the Access to Services Program, focusing on case management, advocacy, and long-term service retention.
Responsibilities
Provide individualized support to adults through the Access to Services (ATS) Program, focusing on case management, advocacy, and long-term service retention.
Conduct client intakes, need assessments, and service plan development to identify goals and barriers.
Provide individualized case management through regular check-ins and follow-up support.
Advocate for client eligibility and participation in healthcare, housing, financial assistance, and social service programs.
Deliver crisis intervention and immediate problem-solving to address urgent needs.
Coordinate transportation, childcare, and other logistical support to prevent service interruptions.
Collaborate with the Program Manager and Program Coordinators to ensure continuity of care and successful client outcomes.
Coach clients with self-advocacy, communication, and problem-solving strategies to strengthen independence.
Support clients in navigating community systems, agencies, and service provider networks.
Maintain accurate and confidential case records, documenting all client interactions and outcomes.
Requirements
Bachelor’s degree in Human Services, Social Work, Rehabilitation Counseling, or a related field; equivalent experience may be considered.
Minimum of two (2) years of experience in case management, client advocacy, or social services.
Experience working with Deaf, Hard of Hearing, or IDD populations strongly preferred.
Experience in community-based programs, healthcare navigation, or service coordination.
Valid driver’s license and reliable transportation required.
Flexibility to work on occasional evenings or weekends for outreach or client needs.
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