Systems Engineer driving automation and managing IT services at Persona's fast - growing identity platform. Overseeing macOS endpoint management and scalable IT automation solutions.
About the role
- Business Systems Analyst at PGIM, bridging internal customers and technical teams. Focused on improving operational workflows and supporting investment management business.
Responsibilities
- Serve as a bridge between internal customers/operations and the technical teams to ensure smooth workflows.
- Address and resolve internal customer inquiries and respond to questions submitted through customer service platforms.
- Develop both tactical and strategic solutions for complex challenges faced by the team.
- Monitor and track customer service requests, escalating urgent matters to management for timely resolution.
- Provide support to investment management business as a whole or to specific units.
- Collect client requirements for process improvements and relay them to the business analyst team.
- Contribute to major infrastructure projects and deliver technical writing and business analysis expertise.
- Handle production support and problem resolution as needed which may require overtime, particularly if encountered during peak support periods.
- Identify strategic and tactical solutions to complex business problems in a timely manner.
- Gather, analyze, and document business and systems requirements to enhance operational performance.
- Review user and/or Operations requests, conduct data-gathering interviews and provide innovative solutions to improve/solve the issue.
- Write clear business specifications/requirements/rules, redesigning applications processes, creating mockups, and analyzing user data.
- Identify potential roadblocks to projects and develop solutions/contingency plans if problems arise.
- Work with clients and developers to work through the phases of systems development lifecycle (SDLC).
- Document software bugs for systems and identify solutions to support our business partners.
- Collaborate to prepare communications and make presentations on system enhancements and/or alternatives.
- Support large cross functional projects to support ongoing company initiatives.
Requirements
- Accredited bachelor’s degree or commensurate experience.
- Preferred (or required if applicable) majors include Management Information Systems (MIS), Business Analytics and Information Technology (BAIT).
- Business, Accounting, Computer Science, Finance, Economics, preferred.
- 1+ years of related working experience with working knowledge of the supported business functions and workflow;
- Familiarity with systems and transactions supporting the business functions; working knowledge of systems design process and methodology;
- Familiarity with testing tools.
- Knowledge of the system support (including inputs, screens, processing logic, output, reports as well as interface with other systems is helpful.
- Experience with SQL and related tools (e.g., Microsoft Query, Rapid SQL, DBeaver, etc.) preferred.
- Knowledge of the Software Development Life-Cycle preferred and Agile methodology a plus.
- Experience with business analysis, requirements, software testing or proficiency tools (e.g., automated testing tools, compare tools, robotics, data visualization, Python) is a plus.
- Requires applied technical understanding and knowledge, excellent problem solving, communication and teamwork skills, strong business insight, an inclusive leadership attitude and a continuous learning.
- Proficiency with PC skills (MS Office suite including Excel, Word, PowerPoint, Visio, SharePoint, OneDrive, MS Project, and Outlook, dataflow, database and reporting, testing, project management, SQL, data processing/manipulation, compare tools, automated test tools, client server applications, data visualization, workflow, robotics).
- Experience with Cognos or other reporting platforms is a plus.
- Experience supporting APIs is a plus.
- Strong analytical and problem solving skills.
- Strong project management, organization and communication skills
- Experience with Xceptor or other Reconciliation platforms is a plus.
Benefits
- Market competitive base salaries, with a yearly bonus potential at every level
- Medical, dental, vision, life insurance, disability insurance
- Paid Time Off (PTO), and leave of absences, such as parental and military leave
- 401(k) plan with company match (up to 4%)
- Company-funded pension plan
- Wellness Programs including up to $1,600 a year for reimbursement of items purchased to support personal wellbeing needs
- Work/Life Resources to help support topics such as parenting, housing, senior care, finances, pets, legal matters, education, emotional and mental health, and career development
- Education Benefit to help finance traditional college enrollment toward obtaining an approved degree and many accredited certificate programs
- Employee Stock Purchase Plan: Shares can be purchased at 85% of the lower of two prices (Beginning or End of the purchase period), after one year of service
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