Hybrid Bilingual Case Manager, Intake and Assessment

at CCES

• Job title: Bilingual Case Manager, Intake and Assessment
• Job type: Full Time
• Experience level: Junior
• Salary: CA$62,390 - CA$73,400 per year
• Degree requirement: Bachelor's Degree
• Location requirements: Hybrid, Ottawa, Canada

About the role

• Bilingual Case Manager responsible for managing intake processes for the Canadian Safe Sport Program. Collaborating with external entities and ensuring committee support for cases.

Responsibilities

• Manage intake, follow-up, and provide initial review of assigned complaints, reports, and requests.
• Gather information on assigned complaints, reports, and assessments, and follow up with the reporting person as needed.
• Flag reports potentially involving a child in need of protection and/or of a potentially illegal nature.
• Prepare closure of reports, by ensuring proper documentation of notes, and various notices for assigned complaints.
• Maintain and update the case management system for assigned complaints, reports, and requests while recommending improvements.
• Work with the Manager, Victim Support, and ensure timely follow-up with the reporting person.
• Contribute to ongoing development of the CSSP and related policies and recommend amendments to senior leadership.

Requirements

• University degree in law, criminology or a relevant field or equivalent combination of education and experience.
• Over one year of on-the-job experience and/or performing similar duties required.
• Demonstrated success in managing an intake and preliminary inquiry process.
• Ability to work in a collaborative, supportive fashion in a way that promotes the organization’s best interests.
• Knowledge of the greater Canadian sport community.
• Strong understanding of current ethical issues impacting sport.
• Professional conduct, sound judgement, and leadership skills.
• Strong interpersonal skills including tact, diplomacy, and flexibility to work effectively with colleagues, peers, and external parties.
• Highly conscious and aware of confidentiality and integrity, with the ability to manage and interpret sensitive and confidential data.
• Strong organizational skills, accuracy, and attention to detail are essential.
• Demonstrated time management, problem solving, and conflict resolution skills.
• Proficient in MS Word, Excel, PowerPoint, Outlook.
• Excellent English verbal and written communication skills.
• French verbal and written communications skills preferred.