About the role

Will Call Clerk at 4over providing customer service and completing print orders. Responsible for organization and maintenance of the Will Call area as well as assisting Customer Experience team when necessary.

Responsibilities

Serve customers by physically providing customers their completed print orders
If presented with a customer concern or print issue, properly guide customers on next steps through the website and/or through Customer Experience
Assist customers in navigating the 4over website as needed
Maintain an organized storeroom by placing merchandise on appropriate shelves
When not helping customers, Will Call will be responsible for assisting Customer Experience through other avenues (phone calls, emails, etc.)
Demonstrate a sense of urgency and dedication to exceed customer expectations and earn customer loyalty through accuracy, efficiency, courtesy, and knowledge
Handle complex requests with patience, professionalism, and empathy
Listen actively and intently to gain a full understanding of the call; acknowledge key points and ask appropriate questions; interpret verbal cues to identify underlying concerns and motivations
Dependent on location, unloading of pallets/truck deliveries may be required
Dependent on location, forklift certification may be required and will be provided by company
Complete and process all required tasks
Regularly perform general housekeeping duties in your work area(s)
Adhere to all safety policies and protocols and maintain a safe working environment
Attend all department/company meetings
Other duties as assigned

High School Diploma or GED equivalency, required
Customer Service experience
Printing or Wide Format experience
Intermediate computer knowledge, ability to type 35+ WPM with accuracy
Effectively communicate orally and written in English with all members of the internal organization as well as external customers
Customer service oriented, ability to listen actively and manage difficult customer experiences with patience and professionalism ensuring customers receive a positive experience
Detail-oriented and organized work ethic including efficient time management skills, with proven track record of completion of tasks/assignments

Health and Life Insurance- Medical, Dental, Vision, Life/AD&D Insurance, Disability, and Flexible Spending Accounts (FSAs) for Health Care and Dependent Care
401(k) Retirement Plan- New employees are eligible to enroll the first of the month, following 1 month of employment
Semi-annual open enrollment (January 1st and July 1st)
Discretionary employer match; typically, 50% of employee deferrals up to 6% of compensation
Immediate Vesting
9 Paid Holidays
Accumulating PTO to be used after 90-days of continuous and active full-time service