Hybrid AVP, Digital Products Management

at Clearview Federal Credit Union

• Job title: AVP, Digital Products Management
• Job type: Full Time
• Experience level: Lead
• Salary: Not specified
• Degree requirement: Bachelor's Degree
• Tech skills: Cyber Security
• Location requirements: Hybrid, Moon Township, United States

About the role

• Digital Experience AVP overseeing strategy and delivery of digital solutions for Clearview, anticipating member needs and ensuring compliance with industry standards.

Responsibilities

• Oversee, coordinate, and manage the strategy, development, and delivery of Clearview’s digital solutions in alignment with organizational goals.
• Ensure digital offerings anticipate and respond to evolving member expectations, regulatory demands, and industry innovations such as artificial intelligence (AI), cybersecurity, and fintech integration.
• Represent Clearview’s cultural, communication, and community engagement expectations while providing strategic leadership for the Digital Experience team.
• Develop, communicate, and maintain Clearview’s digital product management strategy, encompassing digital banking, CRM, data-driven personalization, member experience platforms, and fintech integrations.
• Benchmark Clearview’s digital solutions against competitors including financial institutions, fintechs, and neobanks.
• Maintain digital product roadmaps and ensure cross-functional team alignment.
• Ensure digital solutions deliver a seamless, mobile-first, accessible member experience across omni-channel touchpoints.
• Build, lead, and mentor direct and indirect reports, championing product management across the organization.
• Provide leadership on high-leverage projects and initiatives, balancing member needs and business priorities.
• Measure, analyze, and report on digital product performance using data visualization, predictive analytics, and AI insights.
• Ensure products meet evolving standards for cybersecurity, fraud prevention, and regulatory compliance.
• Manage and direct external partners including fintech alliances, digital development vendors, and API integrations.
• Represent Clearview in the community and media, modeling Clearview’s leadership, communication, and cultural commitments.

Requirements

• Bachelor’s degree in Business Administration, Marketing, Information Technology, or related field required; MBA preferred.
• Minimum ten years of digital product or related experience, with at least five years in management.
• Strong digital, business, and leadership background with proven ability to deliver innovative solutions.
• Demonstrated expertise in product lifecycle management, predictive analytics, and AI-driven tools.
• Familiarity with cybersecurity frameworks, fraud mitigation strategies, and compliance requirements.
• Experience with fintech partnerships and vendor relationship management.
• Excellent written, verbal, and presentation communication skills.
• Ability to multitask effectively, adapt to changing environments, and make sound decisions in complex situations.
• Collaborative leadership style with ability to coach, mentor, and develop staff.

Benefits

• Support Clearview’s Commitment to Diversity, Equity & Inclusion by welcoming and embracing the unique differences of others, treating others fairly and equitably, and creating an inclusive experience where others feel respected and valued; Understand and believe a diverse workplace is essential to the company’s vision and success.