Direct Client Service Specialist I at Vermont DMV managing daily mail operations and providing customer service. Requires strong attention to detail and independent decision - making within the Montpelier office.
About the role
- Audit Lead executing audits across Institutional Client Services, Wealth, & HR domains at M&T Bank. Leading risk assessments, remediation validations, and coaching Auditors.
Responsibilities
- Leads and executes audits across the Institutional Client Services, Wealth, & HR domains
- Responsible for overseeing and executing annual risk assessments, continuous auditing, and remediation plan validations
- Communicate audit progress and findings to Bank management and oversee Auditors (as applicable) on assigned audit activities
- Plan and execute other assurance activities utilizing modernized assurance methodologies, tools, and approaches and in accordance with the Division’s methodology
- Write audit findings that clearly identify risk and root cause
- Communicate findings to Bank management in a timely fashion
- Partner with stakeholders, business management and Risk Management establishing strong working relationships while maintaining independence
- Embrace innovative change and help the team adapt to change
- Maintain knowledge in the assigned subject matter discipline
- Coach, develop and oversee work of Auditors and new hires, including executing review and supervision
- Maintain M&T internal control standards, including timely implementation of internal and external audit points together with any issues raised by external regulators as applicable
Requirements
- Bachelor’s degree and a minimum of 5 years’ relevant work experience, or in lieu of a degree, a combined minimum of 9 years’ higher education and/or work experience, including a minimum of 5 years’ relevant work experience
- Minimum of 1 year’s leadership experience
- Experience with internal audit methodology
- Solid understanding of internal control concepts
- Experience evaluating adequacy of the controls
- Strong leadership skills
- Experience coaching and developing others
- Proven analytical skills
- Proven critical thinking skills
- Excellent verbal and written communication skills
- Experience presenting sensitive and complex findings to business management and influencing change
- Proven ability to handle multiple projects at the same time
Benefits
- Health insurance
- Retirement plans
- Forty hours of paid volunteer time each year
Job title
Job type
Experience level
Salary
Degree requirement
Location requirements
Sr. Client Service Specialist managing client risk management solutions for The Baldwin Group in Texas. Working closely with advisors and dedicated professionals to analyze client data and evaluate needs.
Client Services Associate managing operational aspects of transactions at GLAS, an institutional debt administrator with a blue - chip customer base.
Client Services Team Lead managing existing client portfolios and ensuring service satisfaction at ServisFirst. Leading client relationship efforts and overseeing team performance.
Client Services Executive managing client queries via phone, live chat, and emails at Glint. Collaborating with cross - functional teams to ensure high customer satisfaction in London.
Tax Partner overseeing administrative and operational matters for EisnerAmper's Private Client Services practice. Drive efficiency and mentor leaders while ensuring alignment with firm strategy and economics.
Client Support Lead providing operational support and mentoring for teams at Zinnia. Liaising with multiple departments to resolve client and production issues.
Client Services Representative responsible for addressing account and transaction inquiries for Moneycorp. Providing exceptional support and communication to enhance customer satisfaction and loyalty.
Senior Specialist at BNY influencing client service through systems integration and business problem - solving. Working with the Salesforce.com ecosystem and guiding less experienced analysts.
Client Services Manager responsible for client account success and campaign performance optimization. Working at Ogury, a global adtech company revolutionizing persona - based strategies.