Hybrid Associate Solutions Engineer

at Authorium (formerly City Innovate)

• Job title: Associate Solutions Engineer
• Job type: Full Time
• Experience level: Junior, Mid level
• Salary: $80,000 - $88,000 per year
• Degree requirement: Bachelor's Degree
• Tech skills: ServiceNow
• Location requirements: Hybrid, Aliso Viejo, United States

About the role

• Associate Solutions Engineer facilitating digital transformation for public-sector leaders. Configuring no-code platform workflows to improve government operations in Aliso Viejo, California.

Responsibilities

• Configure the platform. Translate customer documents and underlying workflows into Authorium. Configure solicitations, budget/grant programs, and legislative analysis processes by layering in approvals, routing logic, data validations, and business rules that bring digital government to life.
• Model processes & rules. Map current-state to future-state; maintain workflow diagrams, decision tables, and business-rules matrices that make configurations clear, repeatable, and auditable.
• Own quality. Proofread and test configurations end-to-end for accuracy, consistency, accessibility, and usability; maintain crisp documentation that de-risks delivery and speeds reviews.
• Troubleshoot & iterate. Reproduce issues, triage root causes (content vs. workflow vs. data), and propose fixes; escalate risks early with clear repro steps and options.
• Collaborate to deliver. Partner with Solutions Engineers (SEs) and Senior SEs to align on business rules, hit timelines, and continuously improve shared checklists, playbooks, and templates.
• Contribute to enablement. Share what you learn—create short how-tos, improve checklists, and participate in internal reviews so the whole team levels up.

Requirements

• 1–2 years’ experience in B2B SaaS, software implementation, process/workflow management, or document management (or equivalent education/experience).
• Strong Microsoft Word skills and comfort with enterprise tools/workflows.
• Exceptional attention to detail and proofreading skills.
• Technical acumen to understand and communicate process flows, rules, and dependencies.
• Excellent interpersonal, written, and verbal communication; proactive, curious learner who shares knowledge.
• Familiarity with public-sector processes (procurement, budgeting, grants, legislative analysis).
• Experience supporting no-code or low-code platforms—or strong curiosity about how configuration replaces traditional coding.
• Comfort collaborating with technical teams on integrations between no-code platforms and enterprise systems (e.g., PeopleSoft, DocuSign, ServiceNow).
• Experience supporting process automation, workflow configuration, or delivery projects.
• Exposure to customer-facing delivery or internal project support; comfort balancing scope, quality, and timelines.
• Nice-to-have: comfort reading basic JSON/CSV, light spreadsheet skills (filters, lookups), and simple flow-diagramming.

Benefits

• 100% benefits coverage for employee
• 401K Profit Share plan
• Flexible PTO
• Home office stipend
• Comprehensive wellness benefits
• Commuter stipend for hybrid roles