Community Engagement Specialist providing services to new and returning students and their families. Facilitating academic engagement and effective communication practices in a virtual school program.
About the role
- Community Manager engaging e.l.f. Beauty's community on social platforms like Instagram and TikTok. Managing inbound interactions, tracking feedback, and fostering brand love across channels.
Responsibilities
- Manage and monitor community inbounds across all Social platforms, responding to fan queries, consumer/creator content and industry trends
- Conduct positive and proactive outreach to aid in brand awareness and foster brand love
- Escalate consumer inbounds to key channel leads
- Identify and draft responsive copy based on inbound volume and trend
- Actively engage with our audience on social media by liking, commenting and responding to messages
- Be agile, open and have a ‘rapid response’ approach to our online customers
- Communicate with the customer service team on product orders and promotions
- Be curious to identify NEW content trends, opportunities and trends to social channels
- Provide weekly updates on community insights, trending conversations, comments and complaints happening on our social channels (or competitor channels) for reporting
- This position does include some routine responsibilities; the right candidate will be nimble and adaptive
Requirements
- Dedicated experience in consumer communication across social (primarily Instagram and TikTok but could also include Youtube, Pinterest, + Twitch)
- Must have a strong interest in social media marketing and be an excellent written communicator with strong copywriting, editing and proofreading skills.
- Prior experience in growing and scaling a digital community is a huge plus
- Excellent multitasking, time-management skills
- You are culturally-aware and naturally curious—you know what other brands are doing and are always thinking “how can we do this better?”
- The ability to act fast and in real-time
- Have a strong passion for all things beauty
- Experience leveraging industry platforms and tools (ex. Hootsuite, Sprout, Dash Hudson, CreatorIQ, etc.)
Benefits
- competitive pay and benefits
- bonus eligibility (200% of target over the last six fiscal years)
- equity
- flexible time off
- year-round half-day Fridays
- hybrid 3 day in office, 2 day at home work environment
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