Primary customer contact for account services at Resideo in Querétaro, Mexico. Resolving inquiries and collaborating with various departments to ensure customer satisfaction.
About the role
- Associate in Client Onboarding with BNY, a global financial services leader. Conducts operational analysis and client onboarding activities in compliance with KYC and AML regulations.
Responsibilities
- Conduct assigned operational and data analysis activities related to client onboarding, transitions, and conversions under significant direction
- Prepare for and onboard clients, open and close accounts, and analyze, reconcile, and review incoming or outgoing data for accurate translation to platform
- Determine the best set-up for client accounts, establish or update client accounts, and prepare for new account openings following due diligence on KYC and AML
- Conduct pre-transition/conversion testing and quality review of client data, escalate findings, and assist with managing transitions/conversions by developing plans, timelines, and coordinating with departments to ensure timely completion
Requirements
- Bachelor’s degree or the equivalent combination of education and experience is required; advanced/graduate degree preferred
- 0-3 years of total work experience preferred
- Experience in client-facing roles or project management preferred
- Demonstratable Microsoft Excel experience required
- Must be able to learn new systems and adapt to change
- Understanding of the Triparty Repo Market highly preferred
- Applicable local/regional licenses or certifications as required by the business
Benefits
- Highly competitive compensation
- Benefits and wellbeing programs rooted in a strong culture of excellence
- Access to flexible global resources and tools for your life’s journey
- Focus on your health
- Foster your personal resilience
- Reach your financial goals as a valued member of our team
- Generous paid leaves, including paid volunteer time
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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