Hybrid Analyst, Quality Assurance – Process Automation

at Fidelity Investments

• Job title: Analyst, Quality Assurance – Process Automation
• Job type: Full Time
• Experience level: Junior
• Salary: Not specified
• Degree requirement: Bachelor's Degree
• Tech skills: RPA, SQL
• Location requirements: Hybrid, Westlake, United States

About the role

• Quality Analyst managing process automation within the Quality Management System at Fidelity. Collaborating with internal and external partners to ensure operational quality and efficiency.

Responsibilities

• The Quality Analyst, Process automation works within the Quality Management System (QMS) to enable CE and its business partners to exceed our customers’ expectations
• The Quality Analyst combines business knowledge, technical expertise, and operational quality methodology to ensure the business can reach its efficiency
• Working with internal and external partners to understand an existing process, design and detail an automated solution, coordinate development and testing activities and deliver the process into the production environment
• Collaborate with the quality specialists, work leads and managers to provide more in-depth issue level research to develop recommendations to address gaps, risks and inefficiencies in process
• The analyst may have some business partner relationship responsibilities and will participate in cross-organizational projects to drive internal quality and business partner process and technology improvements

Requirements

• Minimum of 0-2 years of experience in a processing or quality review role
• A Bachelor's degree or equivalent experience, preferably in Computer Science, Information Technology, Information Systems or Engineering
• Experience with task automation (RPA) tools (Blue Prism, Power Automate, Excel Macros) preferred
• Ability to write SQL queries to extract data from relational databases
• Experienced in process design and analysis
• Experienced in using process improvement tools and techniques
• Financial Services experience preferred
• Using critical thinking skills and analysis to solve and present recommendations for process improvements
• Experience working closely with business functions, developing, and analyzing requirements, creating test cases, and preparing reports, user guides, and other supporting materials
• Solid project management and organizational skills; the ability to multi-task and prioritize concurrent assignments with a keen sense of urgency is imperative.
• Ability to make critical decisions with little to no supervision, work well autonomously and work cross-functionally within the broader quality team
• Effective communication, both verbal and written.

Benefits

• Fidelity will not provide immigration sponsorship for this position
• Most roles at Fidelity are Hybrid, requiring associates to work onsite every other week (all business days, M-F) in a Fidelity office.
• Health insurance
• 401(k) matching
• Flexible work hours
• Paid time off
• Remote work options
• Professional development opportunities