Hybrid AI Strategy – Transformation Lead

at Multiverse

• Job title: AI Strategy – Transformation Lead
• Job type: Full Time
• Experience level: Senior
• Salary: Not specified
• Degree requirement: No Education Requirement
• Location requirements: Hybrid, London, United Kingdom

About the role

• AI Strategy and Transformation Lead at Multiverse focusing on strategic planning and execution in AI transformation. Collaborating across departments to enhance performance through human-AI teamwork.

Responsibilities

• Devise and lead workshops with key stakeholders to understand current workflows and key pain points
• Design desired future state of entire departmental functions (Finance, GTM, HR, Marketing, Legal, etc.), consisting of human-AI agent teams
• Detail future state: How humans and agents will collaborate to achieve departmental objectives
• Create governance structures for human-agent collaboration, defining where human oversight remains critical
• Work cross-functionally to identify pre-requisites to achieve transformation
• Design interim solutions that create departmental impact today whilst advancing the shift to fully agentic operations
• Develop detailed 12 month transformation roadmaps with clear milestones for achieving full departmental future state
• Define technical requirements for agent autonomy including decision-making frameworks, risk management systems, and escalation triggers
• Prioritise then construct business cases for solutions, articulating strategic rationale, expected benefits, and quantified ROI
• Establish success metrics and KPIs for measuring agentic transformation progress
• Work with AI Solution Engineers to build, test and deploy prioritised solutions
• Oversee the scaling of AI solutions within targeted operational teams and workflows, ensuring minimal disruption and maximum adoption
• Support adoption by working closely with AI Enablement lead to to create training materials, deliver workshops, and provide ongoing support
• Implement key performance indicators (KPIs) and robust tracking mechanisms to measure the impact and ROI of deployed AI solutions.

Requirements

• 5+ years in strategy consulting or AI startups, within high-growth technology environments.
• Demonstrable experience of working with stakeholders to build and deliver an end to end AI strategy, transforming the performance of an overall business, team or workflow
• Proven experience working with and managing technical colleagues eg., AI Solution Engineers
• Highly strategic thinker: strong in conceptual problem solving, and able to reimagine status quo
• Highly structured thinker: able to break down ambiguous goals into concrete plans, timelines, and deliverables.
• Proven ability to execute complex, cross-functional initiatives with limited oversight and high accountability including managing workstreams, coordinating stakeholders, and measuring impact
• Strong written and verbal communicator; able to convey updates, impact, and insights clearly and credibly to senior audiences.
• A practical, business-oriented approach — you're motivated by tangible outcomes, not just theoretical improvement.
• Thrives in a collaborative, high-autonomy environment where the job is to “make it happen.

Benefits

• Time off - 27 days holiday, plus 5 additional days off: 1 life event day, 2 volunteer days, 2 company-wide wellbeing days (M-Powered Weekend) and 8 bank holidays per year
• Health & Wellness- private medical Insurance with Bupa, a medical cashback scheme, life insurance, gym membership & wellness resources through Wellhub and access to Spill - all in one mental health support
• Hybrid work offering - we collaborate in the office 3 days per week
• Work-from-anywhere scheme - you'll have the opportunity to work from anywhere, up to 10 days per year
• Team fun - weekly socials, company wide events and office snacks!