Account Representative I responsible for expanding business relationships with medium - sized accounts. Focused on customer satisfaction while developing new leads in the industrial sector.
About the role
- Account Manager managing enterprise accounts for Everly Health. Driving revenue growth and providing stellar customer service while overseeing account relationships and performance.
Responsibilities
- Serve as main client-facing representative for enterprise accounts.
- Build trust and long-term relationships with clients with a focus on nurturing and expanding strategic relationships with clients.
- Work alongside project management to ensure projects are delivered on time on scope and on budget with a superior customer experience.
- Act as key liaison with internal stakeholders for issue escalation and development of mitigation plans.
- Collaborate with cross-functional teams to optimize all programs deployed for accounts.
- Engage clients in identifying key metrics and deliver performance reports within SLAs.
- Proactively drive business reviews with key partners to discuss performance and align on upcoming initiatives, including forecasting a monthly client pipeline.
- Prepare long-term and short-term account and plans that map client priorities to the company’s unique value proposition.
- Present account updates to Everly Health Solutions leadership team as needed
Requirements
- 3-5 years of account management experience in the healthcare industry required.
- Bachelor’s Degree required - business or science related field preferred.
- Track record of successfully owning growing a book of business across multiple accounts.
- Highly analytical, strategic thinker and data driven, but also a creative problem solver for complex solutions.
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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