Technical Account Manager focusing on customer satisfaction and retention in a dynamic team. Enhancing client relationships while collaborating with internal teams at HUMAN Security.
About the role
- Technical Account Manager specializing in the adoption of AI Agents for improving customer interactions. Building strong customer relationships and driving technological solutions in a fast-paced environment.
Responsibilities
- Become an expert in building and customizing AI Agents to deliver transformative customer experiences
- Bridge business needs and technology by diving into customer processes, identifying improvements, and translating them into technical solutions
- Handle advanced configurations, integrations with customer systems (e.g., e-commerce platforms, CRMs, APIs), and custom implementations
- Act as the ultimate advisor and ambassador, building strong relationships with champions and stakeholders to maximize platform adoption and business value
- Work with Account Directors to plan and manage the success of a portfolio of customers across the entire post-sale journey, from onboarding and optimization to renewal and advocacy
- Collaborate with internal teams as a customer advocate, collecting feedback to influence product roadmaps and sharing success stories for marketing
Requirements
- 5+ years of experience working with B2B customers, including 3+ years in technical account management or solutions consulting
- Passion for technology and a strong drive to translate it into business impact
- Ability to independently engage with customers, facilitate process mapping workshops, translate business requirements into technical solutions, and drive implementation through to successful delivery
- Hands-on technical experience, including prompt engineering, scripting in JS or Python, and working with APIs (REST, GraphQL)
- Proven track record of building relationships with multiple stakeholders and driving success through consultative approaches
- Strong communication skills in English and German, with the ability to explain complex technical concepts simply and calculate/present ROI effectively
- Strong project management and problem-solving skills, with a results-driven mindset and high ownership
- Analytical approach, digital technical proficiency, and comfort in fast-paced, evolving environments
- Self-starter attitude with a passion for continuous learning and customer-first thinking
Benefits
- AI-native culture
- Opportunity for continuous learning and innovation
- Flexible work arrangements
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Tech skills
Location requirements
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