Technical Account Manager managing post sales processes for enterprise - level customers at Qualys. Delivering technical support and identifying business opportunities in the security and compliance space.
About the role
- Technical Account Manager working with clients to integrate solutions into Uphold's financial services platform. Key responsibilities include architecture recommendations, integration guidance, and maintaining technical documentation.
Responsibilities
- Proactively mitigate technical blockers and provide partner insights to Product and Engineering teams to improve the platform.
- Guide partners through scalable integration patterns, prioritizing standard platform features over custom development.
- Drive well-defined integration frameworks and maintain meticulous technical documentation and timelines.
- Collaborate with Sales and Product teams to translate commercial goals into sound, scalable technical solutions.
- Serve as a trusted advisor on Uphold’s APIs and SDKs for both technical and non-technical stakeholders.
- Build high-impact prototypes and educational resources (guides, diagrams) to accelerate partner implementations.
Requirements
- BS or advanced degree in Computer Science or equivalent.
- 4+ years of experience in Software Engineering or Solutions Architecture, with a proven track record of designing scalable systems.
- Strong understanding of REST APIs, SDKs and the OpenAPI specification.
- Proficiency in at least one major backend language (Node.js, Go or Java).
- Experience in designing and documenting scalable technical solutions for external partners.
- Ability to clearly explain complex technical concepts to both technical and non-technical audiences.
- Comfortable working in cross-functional teams and collaborating with sales, product, and engineering stakeholders.
- A customer-centric approach with a strong sense of ownership and accountability.
- Positive, proactive attitude — resilient under pressure and solution-oriented in the face of ambiguity.
- Advanced understanding of business analysis techniques and how to apply them to partner-facing solutions.
- Fluent written and oral English skills.
Benefits
- Annual bonus program based on individual, team and company performance.
- Home office stipend for a productive setup.
- Generous PTO, healthcare, and employee assistance programs.
- Engaging events and celebrations.
- Well-stocked office kitchen with a foodie culture.
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