Solutions Specialist tackling customer automation while utilizing software tools in a dynamic environment. Join a respected team at TLG, caring for employees since 1967.
About the role
- Customer Support Executive providing first-line support via chat and email at Zinc. Ensuring user satisfaction through swift and efficient resolution of queries and issues.
Responsibilities
- Be the first line of support – Jump into action as the go-to hero for user queries via 💬 live chat & 📧 email, ensuring swift, accurate, and helpful responses.
- Act as a voice of reassurance – Handle complex & sensitive customer queries with patience, empathy, and clarity, providing solutions that leave users feeling calm & confident 😌.
- Own operational processes – Work behind the scenes to ensure candidates’ background checks are completed flawlessly & efficiently ✅📜.
- Manage escalations with third-party providers – Be the connector, working with external partners to resolve missing information or issues while keeping users in the loop every step of the way 🗂️💡.
- Champion speed & delight – Keep Zinc ahead of the game by meeting SLAs, all while delivering a seamless, warm, and WOW-worthy experience ✨🎉.
- Identify improvements – Keep a keen eye 👀 on recurring issues and collaborate with the team to streamline and enhance support processes 🚀.
- Deliver meaningful interactions – Go beyond just solving problems 💡💖, making every user feel heard, valued, and empowered to succeed 🎯🌟.
Requirements
- A natural problem solver – You enjoy breaking down complex issues into simple, actionable steps.
- A people-first mindset – You know that support is more than just answering questions—it’s about creating experiences that build trust.
- Tech-savvy – You’re comfortable navigating digital tools and helping others do the same.
- A strong written communicator – You can explain things clearly, concisely, and with warmth.
- Resilient & adaptable – You thrive in a fast-moving environment where priorities can shift.
- Detail-oriented – You take pride in accuracy and efficiency, ensuring your work is completed to a high standard.
Benefits
- 24 days holiday + Bank Holidays + your birthday off 🎉
- £1200 annual benefits allowance (ThanksBen, from month 2)
- Early finish Fridays (16:00)
- Yearly company retreat to Serbia 🇷🇸🏔️✈️
- Enhanced Maternity, Paternity, and Adoption Leave (2 months full pay, then statutory)
- Statutory pension with NEST (3% employer, 5% employee)
- Zinc shares, issued through the EMI Scheme
- Unlimited access to MoreHappi coaching
- Company socials, quarterly team socials Free Monday lunches
- Nursery workplace benefit scheme (Yellownest)
- Option to lease an electric car through Electric Car Scheme
- Celebrated Zinc anniversaries 🥳
Job title
Job type
Experience level
Salary
Degree requirement
No Education Requirement
Tech skills
Location requirements
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