Incident Manager responsible for managing production incidents and coordinating support teams in B2B SaaS. Working closely with R&D and Cloud operations to ensure customer satisfaction and issue resolution.
About the role
- Machining Quality Manager leading production quality systems at ZF in Gray Court, SC. Responsible for quality audits and enhancing manufacturing processes through continuous improvement.
Responsibilities
- Leading, managing, developing, and evaluating all Production Quality, Gage Monitoring, and Measuring Equipment personnel, including hiring, training, performance management, and fostering an open door, issue free environment.
- Overseeing and optimizing Production Quality, Gage Quality, and Quality Engineering functions to meet internal, customer, and automotive standards while driving continuous improvement and lean manufacturing.
- Managing measuring systems, gage calibration, and quality related machining procedures, including budgeting, supplier coordination, and resolving measuring system concerns.
- Directing new product introductions and product changes using APQP/PPAP, ensuring proper documentation control, production control, capability studies, and compliance with quality requirements.
- Supporting problem solving activities, corrective actions, Six Sigma tools, and troubleshooting for manufacturing processes; establish inspection/rework processes as needed.
- Coordinating communication with internal and external customers, lead audits, support QMS development, and ensure KPI reporting, departmental goal setting, and alignment with corporate principles.
- Providing leadership for a multi shift operation, including staffing, budget planning, business extension activities, and participation in Quality/Plant Management teams.
- Ensuring a safe working environment and perform additional responsibilities such as resource planning, team coordination, coaching employees, and fulfilling other job related duties.
Requirements
- Bachelor’s degree with 6–10+ years of advanced experience, including at least 3 years in a supervisory role within manufacturing.
- Strong communication skills (verbal and written) and proven leadership abilities.
- High proficiency with Microsoft Office and Outlook.
- Expert level knowledge of Quality Engineering concepts, principles, techniques, and procedures.
- Extensive experience in quality audits, quality systems, statistical process control, and advanced product planning.
- Deep understanding of company products and services gained through experience and training.
- Experience in project finance and/or budget planning.
- Ability to travel domestically and internationally.
Benefits
- Annual Incentive Plan
- Paid Vacation
- Personal Time
- 401k Plan
- Health Care Benefits
- Paid Holidays
- A strong diversity culture
- Supportive Employee Groups and community outreach activities
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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