Staff Frontend Engineer for AI Copilot focusing on developing and delivering AI-enhanced customer service solutions. Collaborating across teams to build accessible and performant user interfaces with a focus on TypeScript and React.
Responsibilities
Own and deliver end-to-end frontend features — from technical design through implementation, testing, release, and iteration.
Provide technical leadership across multiple teams, setting architectural direction and raising the bar for engineering quality and delivery practices.
Build polished, performant, and accessible user interfaces that surface AI-powered capabilities to customer service agents and administrators.
Work closely with Product Management and Design to turn product requirements into well-scoped, high-quality user experiences.
Collaborate with ML Engineers and backend engineers to integrate AI-powered features seamlessly into the frontend.
Contribute to technical design discussions and architecture decisions within your team, with growing influence across teams.
Improve the performance, reliability, and maintainability of the frontend systems you work on — proactively identifying and addressing technical debt.
Contribute to our design system adoption and component library, ensuring consistency across the product.
Mentor more junior engineers through code review, pairing, and knowledge sharing.
Requirements
10+ years of experience in software engineering, with a strong focus on frontend development.
Fluent in TypeScript and React; working proficiency in Ruby (Rails) is a plus.
Solid experience with modern frontend architecture: component-based design, state management, and responsive, accessible interfaces.
Strong understanding of web fundamentals: browser APIs, performance, accessibility, and cross-browser compatibility.
Experience with frontend testing: unit and integration testing with Jest, React Testing Library, or equivalent.
A track record of owning features end-to-end and delivering them to production with high quality.
Ability to work with uncertainty and the flexibility to pivot with changing priorities.
Strong collaboration skills — you work effectively with designers, backend engineers, and product managers.
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