Data Analyst at Petco utilizing advanced analytical techniques to optimize customer behavior insights. Collaborating with teams to influence decisions, enhance retention, and improve performance.
About the role
- Senior Data Analyst at The Zebra analyzing agent performance and customer interactions for growth. Collaborating with leadership and engineering teams to optimize workflows and enhance customer experience.
Responsibilities
- Conduct exploratory data analysis to uncover trends, patterns, and opportunities related to agent performance, customer interactions, and sales outcomes.
- Partner with agency leaders, enablement teams, and engineers to define data requirements that support improvements in agent workflows and customer experience.
- Work closely with agency teams to design, run, and analyze experiments, ensuring methodological rigor and actionable results.
- Deliver optimization insights for ongoing initiatives through ad-hoc analysis and intuitive performance dashboards.
- Monitor key agency metrics, KPIs, and customer behavior trends to proactively identify opportunities for operational improvement.
- Effectively communicate findings to both technical and non-technical teams, translating complex data into understandable and actionable stories.
Requirements
- 5+ years of professional (or comparable) analyst experience
- Intermediate to advanced SQL experience, with Python knowledge being a plus
- Experience with BI platforms (e.g. Looker, Tableau, Hex)
- Strong analytical skills and a passion for problem-solving, with a history of delivering data-driven solutions
- Familiarity with agency analytics and experimentation methodologies
- Knowledge of the insurance industry, including familiarity with insurance products and related data analysis is a plus
Benefits
- Competitive Compensation & Stock Option Offering
- Health, Dental, Vision & Disability Coverages
- HSA offering + employer contribution
- 401k plan + employer match
- Unlimited PTO (paid time off)+ the flexibility to enjoy it
- Paid Parental Leave Program
- Wellness perk ($100/month)
- Pet Adoption Reimbursement ($300/year)
- Learning & Development Opportunities
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Tech skills
Location requirements
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