Analista de CRM & Conteúdo at ONODERA ESTÉTICA focused on customer journeys and blog content creation while ensuring clear communication. Requires CRM experience and attention to detail in a hybrid environment.
About the role
- Customer Success Growth Manager driving outbound expansion within existing customer base at Yodeck SaaS company. Aiming to unlock growth through engagement signals and pipeline generation.
Responsibilities
- Identify long-tail customers with high expansion potential using product usage data, engagement trends, firmographic signals, and ICP alignment
- Continuously refine targeting criteria to prioritize highest-upside accounts
- Assess buying signals, intent indicators, and upsell readiness
- Partner with Customer Success, Marketing, and Product to validate opportunities while maintaining ownership of outbound execution
- Build and manage an expansion pipeline primarily sourced through proactive outbound efforts
- Execute high-volume, targeted outreach across email, calls, LinkedIn, webinars, events, and in-product triggers
- Run personalized, multi-touch sequences to initiate commercial growth conversations
- Conduct proactive discovery to uncover expansion needs and new use cases
- Own expansion opportunities end-to-end, from initial outreach through close
- Carry and deliver Expansion MRR targets
- Lead value-based commercial conversations focused on upsell and tier expansion
- Position additional features, products, and higher service levels effectively
- Accurately forecast expansion revenue on a consistent basis
- Track and optimize outbound expansion performance
- Report on activity metrics, pipeline creation, conversion rates, and deal velocity
- Document learnings and contribute to scalable, repeatable playbooks
- Help build a structured outbound growth engine within the Customer Success function
Requirements
- 3+ years of experience in outbound sales, BDR/SDR, expansion, or commercial Customer Success roles within B2B SaaS
- Proven track record of generating pipeline and successfully closing upsell and expansion opportunities
- Strong hunter mindset with the confidence to own revenue targets and drive commercial outcomes
- Experience executing outbound engagement strategies across multiple channels
- Excellent discovery, communication, and stakeholder management skills
- Comfortable operating in a fast-paced, opportunity-driven environment
- Proficiency with CRM and Customer Success tools (e.g., HubSpot or similar platforms)
- Fluent in English; additional languages are considered a plus
Benefits
- Competitive salary
- Company-wide bonus scheme and a great Stock Option plan
- Amazing workplace, certified as Great Place to Work
- Hybrid Work From Home policy
- Office gym, nutritionist, and meal vouchers
- Individual training budget for professional development
- Private medical insurance plan
- Fun and collaborative start-up environment (with amazing offices!)
- Flexible working arrangements
- Commuting Expenses
- Equal opportunity and workplace diversity
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
No Education Requirement
Location requirements
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