Business Consultant role supporting business analysis and IT strategy execution for healthcare corporation. Focused on alignment across functional areas and driving process improvement initiatives.
About the role
- Support Consultant providing technical support and guidance to customers in a collaborative environment. Handling support tickets and improving service quality through documentation and knowledge management.
Responsibilities
- First point of contact for customers on technical and application-specific questions
- Receiving and qualifying support tickets
- Systematically triaging bugs and consolidating cases for developer teams
- Ensuring continuous service improvement through documentation and knowledge management
- Clear communication of technical information in German and English
Requirements
- Proven professional experience, especially in customer support
- Technical know-how and strong communication skills
- Structured working style and experience in business informatics or IT
- Careful documentation and maintenance of internal knowledge management
- Technical understanding for communicating with customers
- Fluent in German and English (C1 level)
- Experience with SAP or with JavaScript, HTML, JSON, or REST APIs is a plus
Benefits
- A positive working atmosphere and strong team cohesion, e.g., through team events or company sports
- A high degree of personal responsibility and the opportunity to contribute ideas
- Flexible working hours with flexitime and the option for remote work
- Individual training and development opportunities
- Permanent employment contract with 30 days of vacation
- Additional company holidays on Dec 24 and Dec 31
- Modern workspaces and IT equipment
- Subsidy for HVV public transport ticket or JobRad (company bike); alternatively a free long-term parking permit
- Support for capital-building savings and company pension contributions
- Childcare subsidy up to €200
- Break room with foosball and table tennis
- Corporate benefits portal with attractive offers and special discounts
- Employee referral program: refer a new colleague and receive a referral bonus and an extra day off
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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