Customer Success Manager overseeing colocation, cloud, and managed services to enhance customer value and retention. Collaborating with sales and support teams to ensure customer success in their journey with Flexential.
About the role
- Client services role providing onboarding for new clients in renewable energy certification processes. Ensuring accurate processing of applications and excellent client communication.
Responsibilities
- Learn the complex clean transportation and solar renewable energy certification rules and procedures.
- Process incoming renewable energy project applications in an accurate and timely manner.
- Review application materials and correspond with clients and partners via telephone and email for any outstanding information.
- Assist in the state certification process of solar and/or other renewable systems to participate in the renewable energy programs in the state(s).
- Coordinate the registration of state-certified systems in the appropriate tracking registry.
- Provide prompt and excellent daily client services via telephone and email.
- Assist in new client onboarding process including describing the SRECTrade application process and the Company’s services.
- Facilitate client understanding and usage of SRECTrade online accounts.
- Provide solutions to client and partner inquiries about applications, account creation, account status, and transactions.
Requirements
- Requires a High School Diploma or Equivalent certification.
- Minimum 2 years of relevant experience
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