Customer service role at call center providing support via phone. Completing tasks both in - office and remotely after initial training.
XH
Hybrid Outbound Customer Service Agent – Benefits Activation, Delivery App
Posted last month
About the role
- Agente de Atendimento Ativo engaging restaurant partners through a food delivery app. Focus on sales strategies and enhancing partner visibility within the platform.
Responsibilities
- Contact partners (restaurants) that have recently experienced a decline to re-engage them with the app, helping generate new orders and boost their sales.
- Offer campaigns, discount coupons, menu setup and any other support needed for them to gain more visibility on the platform.
- Propose affordable promotional investment options.
- Manage and overcome leads' objections to close sales.
Requirements
- High school diploma or equivalent;
- Ability to work in a remote (home office) model;
- Have an appropriate home office setup (desk, chair and a quiet environment);
- Reside in São Paulo / Greater São Paulo;
- Availability to work on-site at the Vila Olímpia office when required by the company/leadership;
- Wired internet connection with speeds over 10 Mbps (do not use Wi‑Fi);
- Mobile phone with a SIM card and good signal reception for receiving SMS;
- Ability to use multiple work platforms (Zendesk, WhatsApp, phone, chat and Microsoft Office);
- Experience in sales/customer service.
Benefits
- Meal allowance (Vale Alimentação);
- Dental care coverage;
- Childcare assistance (children up to 24 months);
- Transportation voucher (Vale Transporte);
- Life insurance;
- Bonus;
- TotalPass membership (wellness benefits);
- Discounts on courses, university tuition and amusement parks.
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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