Hybrid Senior Business Functional Consultant, Transformation

at Xcel Energy

• Job title: Senior Business Functional Consultant, Transformation
• Job type: Full Time
• Experience level: Senior
• Salary: $84,900 - $120,566 per year
• Degree requirement: Bachelor's Degree
• Location requirements: Hybrid, Minneapolis, United States

About the role

• Senior Business Functional Consultant enhancing utility operations at Xcel Energy. Driving business process design and integration initiatives for improved service delivery and customer outcomes.

Responsibilities

• Serves as a trusted advisor for business functional teams by providing advanced subject matter expertise across multiple business processes.
• Lead program activities such as business process design, requirements mapping, operational planning and functional impact assessments.
• Independently identify, assess and communicate operational impacts of proposed changes, escalating risks or misalignments as needed and resolve.
• Lead business functional testing cycles, partner with training team to shape content design and guide user adoption strategies to ensure readiness.
• Collaborate across business functional areas to ensure integrated end-to-end process continuity and alignment with customer experience outcomes.
• Champion continuous improvement by analyzing pain points and synthesizing insights into actionable recommendations.
• Define functional performance metrics, reporting needs and post implementation success criteria for assigned domains.

Requirements

• Bachelor’s degree in business or related field; or equivalent combination of training and relevant experience.
• Strong understanding of utility processes and performance drivers.
• Excellent communication, critical thinking and problem-solving skills.
• 5+ years in operations, business process improvement or service delivery
• Strong experience in business process and business outcomes associated with Products and Programs portfolio.
• Previous product or program manager experience

Benefits

• Annual Incentive Program
• Medical/Pharmacy Plan
• Dental
• Vision
• Life Insurance
• Dependent Care Reimbursement Account
• Health Care Reimbursement Account
• Health Savings Account (HSA) (if enrolled in eligible health plan)
• Limited-Purpose FSA (if enrolled in eligible health plan and HSA)
• Transportation Reimbursement Account
• Short-term disability (STD)
• Long-term disability (LTD)
• Employee Assistance Program (EAP)
• Fitness Center Reimbursement (if enrolled in eligible health plan)
• Tuition reimbursement
• Transit programs
• Employee recognition program
• Pension
• 401(k) plan
• Paid time off (PTO)
• Holidays
• Volunteer Paid Time Off (VPTO)
• Parental Leave