Senior Director of Experience Design for Travelers leading a team focused on Management Liability. Creating best - in - class experiences while ensuring design quality and strategic business alignment.
About the role
- Lead Learning Experience Designer at WRITER crafting dynamic learning experiences in enterprise generative AI. Collaborate with cross-functional teams to empower clients through innovative educational solutions.
Responsibilities
- Craft engaging learning pathways: develop comprehensive on-demand learning pathways that equip our customers to lead in the transformative world of enterprise generative AI.
- Design dynamic, visually compelling experiences: create a diverse range of cutting-edge learning experiences
- Collaborate across teams: work closely with cross-functional teams to enhance and expand our existing educational offerings
- Identify and address gaps: continuously assess our learning materials to identify areas for improvement
- Empathize and advocate: understand the challenges our customers and partners face
- Leverage research-informed strategies: apply the latest research-informed learning design principles and UX best practices
- Foster a culture of assessment: build a robust feedback and assessment system to inform and refine our learning programs
Requirements
- Expertise in research-informed learning design: you're a seasoned designer with a proven track record of creating creative, visually polished, and meaningful learning experiences grounded in research-informed learning principles, backwards design and modern UX
- Experience in customer education: you have 8+ years experience developing on-demand, VILT and ILT learning experiences
- Generative AI passion and proficiency: you're not just comfortable with generative AI—you're energized by it
- Relationship builder: you're confident and adept at building strong relationships with stakeholders and program managers
- Tool proficiency: you have advanced experience with design, graphics, video and authoring tools, particularly Adobe Creative Cloud, FIgma and Parta.io
- Iterative mindset: you're comfortable with experimentation, iteration, and a fast-paced environment
- Agility in ambiguity: you thrive designing for a fast-moving AI product where features evolve weekly
- Builder mindset over templates: you excel at rapid prototyping over extensive upfront planning
- Self-awareness and growth: you prioritize self-awareness, feedback, and personal growth
Benefits
- Generous PTO, plus company holidays
- Medical, dental, and vision coverage for you and your family
- Paid parental leave for all parents (12 weeks)
- Fertility and family planning support
- Early-detection cancer testing through Galleri
- Flexible spending account and dependent FSA options
- Health savings account for eligible plans with company contribution
- Annual work-life stipends for:
- Wellness stipend for gym, massage/chiropractor, personal training, etc.
- Learning and development stipend
- Company-wide off-sites and team off-sites
- Competitive compensation, company stock options and 401k
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