Online Brand Protection Analysts combating online infringement by identifying unauthorized uses of intellectual property. Collaborating with teams to ensure brands are safeguarded and protected efficiently.
About the role
- CX/UX Research Consultant driving user insights for Wolters Kluwer's Tax & Accounting solutions. Focused on utilizing user research to enhance product offerings and service delivery.
Responsibilities
- Conduct user interviews and collect qualitative and quantitative data.
- Analyze user feedback and present findings in reports.
- Facilitate usability tests with minimal supervision.
- Develop and refine research materials, such as interview guides and surveys.
- Participate in the synthesis of research findings for cross functional teams.
- Collaborate with designers to translate research insights into design recommendations.
- Help define and prioritize user research initiatives.
- Maintain a repository of user research findings and artifacts.
- Conduct competitive analysis and benchmarking.
- Create and update user personas based on research findings.
- Stay up to date with the latest industry trends, tools, and techniques to continuously improve your research skills - paying particular attention to AI and Agentic technologies
Requirements
- 3+ years in a User Research role for digital solutions
- Ability to plan and execute basic user research studies, aligning with business goals.
- Skills in analyzing qualitative and quantitative user data.
- Capability to prepare clear and concise research reports.
- Skills to clearly present research findings to stakeholders
- Ability to work with designers, product managers, engineers, and other disciplines across our business to implement research insights.
- Bachelor's Degree in a relevant discipline ( Design, HCI, Behavioral Sciences, or related field ) or equivalent relevant experience with UX certification or training.
- Working in a B2B environment on enterprise solutions (preferred)
- Knowledge of Tax & Accounting solutions (preferred)
- Familiarity with User Research platforms such as Great Question or UserZoom (preferred)
- Experience collecting and reporting user data from Pendo or other analytics tools (preferred)
- Working knowledge of AI and agentic workflows (preferred)
Benefits
- Medical, Dental, & Vision Plans
- 401(k)
- FSA/HSA
- Commuter Benefits
- Tuition Assistance Plan
- Vacation and Sick Time
- Paid Parental Leave
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