Twilio Flex Engineer customizing cloud - based contact center solutions for international clients. Building communication infrastructure connecting businesses and customers in real - time.
WC
Hybrid Engenheiro(a) de Prompt e IA Conversacional Pleno – Foco em Canais Digitais
Posted 4 months ago
About the role
- Prompt Engineer focusing on conversational AI and chatbot automation for digital channels at Winover. Collaborating to optimize intelligent agents across platforms like WhatsApp and Telegram.
Responsibilities
- Projetar, documentar e otimizar prompts e fluxos conversacionais para chatbots e assistentes de IA.
- Desenvolver e testar interações com modelos de linguagem (GPT, Claude, Gemini, Mistral, etc.), ajustando parâmetros e contextos.
- Criar e integrar scripts em Python para automações, análises e conexões com APIs de IA.
- Trabalhar em conjunto com os times de Backend, Produto e UX Writing para aprimorar integrações e consistência da comunicação.
- Analisar logs de conversas, métricas de performance e feedbacks para evolução dos agentes.
- Apoiar a construção de pipelines e ferramentas internas voltadas à operação de LLMs (context builders, embeddings, memória, tool use).
- Documentar boas práticas, padrões de prompts e guidelines de linguagem e arquitetura.
Requirements
- Formação superior em **Engenharia de Software, Ciência da Computação, IA, Linguística Computacional ou áreas correlatas**.
- Experiência Intermediária ou Sólida com Prompts, **chatbots ou automações conversacionais** (Blip, Dialogflow, Twilio, Zenvia, etc.).
- Conhecimento sólido em **Python**, incluindo consumo de APIs REST, manipulação de dados e automações básicas.
- Vivência com **modelos de linguagem generativa (ChatGPT, Claude, Gemini, Mistral, etc.)** e princípios de **Prompt Engineering** (zero-shot, few-shot, chain-of-thought, etc.).
- Familiaridade com **conceitos de Machine Learning e LLMs** (tokens, embeddings, contexto, temperatura, etc.).
- Capacidade de projetar prompts claros, estruturados e contextualmente consistentes.
- Conhecimento de **Git**, **Postman** e metodologias ágeis.
- Boa comunicação, raciocínio analítico e atenção a detalhes.
Benefits
- Ambiente de Trabalho Positivo: Acreditamos que um clima organizacional saudável é fundamental para o bem-estar de todos. Aqui, você encontrará um time de colegas e gestores prontos para apoiar o seu desenvolvimento.
- Oportunidades de Crescimento: Investimos no crescimento profissional de nossos colaboradores por meio de treinamentos e promoções internas.
Job title
Job type
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Degree requirement
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