Loads & Dynamics Engineer III at Blue Origin designing and analyzing advanced concept vehicles for safe human spaceflight. Responsibilities include developing vibration and acoustic analyses and ensuring structural integrity of spacecraft.
About the role
- Twilio Flex Engineer customizing cloud-based contact center solutions for international clients. Building communication infrastructure connecting businesses and customers in real-time.
Responsibilities
- Twilio Flex Customization: Extend and customize Twilio Flex for contact center operations, ensuring a seamless experience for agents and customers.
- Workflow Engineering: Configure and manage complex workflows using TaskRouter, Twilio Studio, and serverless functions.
- Omnichannel Integration: Build and maintain communication flows across Voice, SMS, Chat, and WhatsApp.
- System Integration: Develop APIs and handle webhooks to integrate Twilio with CRMs (Salesforce, HubSpot), databases, and third-party tools.
- UI/UX Enhancement: Customize the React-based Flex UI to build agent-facing tools and dashboards that improve operational usability.
- Operational Logic: Implement sophisticated call routing, queue logic, and business rules to optimize contact center performance.
Requirements
- 3+ years of software development experience with a strong grasp of APIs, webhooks, and event-driven systems.
- Hands-on experience with Twilio APIs (Voice, SMS, Video, or Conversations).
- Direct experience with Twilio Flex plugins and TaskRouter is highly preferred.
- Backend: Proficiency in Node.js, Python, or Java for building scalable integrations.
- Frontend: Strong experience with React and TypeScript for UI customization.
- A problem-solver who understands communication systems as a whole, not just isolated APIs.
- Strong spoken and written English skills to collaborate effectively with global stakeholders.
Benefits
- Internet, Electricity, Wellbeing Allowances
- Medical Insurance: Coverage provided for you.
- Performance-Based Bonuses: Rewarding your technical contributions and impact.
- Growth: Annual Bonus and Increments.
- Culture: Company-wide success bonuses.
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Tech skills
Location requirements
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