Digital Project Manager managing B2C projects for leading FMCG brands at a top digital agency. Hybrid and remote work options available within Germany.
About the role
- Senior Service Delivery Manager at Wifinity focused on customer satisfaction and service performance in the defence sector. Overseeing operations and relationship building with clients to enhance service delivery.
Responsibilities
- Provide high level of service through day to day engagement and relationship building
- Manage budgets and service performance reporting
- Handle customer escalations and queries effectively
- Schedule and chair customer meetings including regular service reviews
- Analyze and present service performance data to stakeholders
- Identify trends and areas for improvement from customer feedback
- Collaborate with operations teams to ensure timely execution of tasks
- Engage in incident and change management processes
- Build trust and sustainable relationships with customers
Requirements
- Possesses strong understanding of the defence sector
- Has strong leadership skills and is able to engage individuals across all levels of an organisation
- Has strong written and verbal communication skills, and is able to analyse and present complicated data in a clear and concise way
- Is detail oriented and able to analyse information and data coming from different sources
- Is able to work independently and as part of a team in a fast pace environment
- A people person with the ability to enjoy others company and build relationships with people at all levels
- Experience in service delivery management in the WiFi market or telecommunications industry
- An understanding of ITIL best practices, particularly Incident, Problem & Change
- Proven record of producing quality service reporting
- Understanding budget and P&L reporting
- Experience in stakeholder management including attending service reviews
Benefits
- Annual Leave Buy & Sell Scheme
- remote first working environment
- flexibility for a healthy work / life balance
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
No Education Requirement
Location requirements
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