Hybrid Director, Integrations & Innovation – Retail Software Engineering

at Western Union

• Job title: Director, Integrations & Innovation – Retail Software Engineering
• Job type: Full Time
• Experience level: Lead
• Salary: $190,000 - $215,000 per year
• Degree requirement: Bachelor's Degree
• Tech skills: AWS, Azure, Cloud, Google Cloud Platform, Microservices
• Location requirements: Hybrid, Austin, United States

About the role

• Lead the evolution of our retail software platform as Director of Integrations & Innovation. Oversee middleware, API ecosystems, and operational backbone for enhanced customer experience.

Responsibilities

• Lead the evolution of our retail software platform
• Oversee middleware, API ecosystems, and operational backbone
• Champion both innovation and rigorous software hygiene
• Define and execute the roadmap for next-generation retail integrations
• Lead Proof of Concepts (POCs) for emerging technologies
• Oversee the design and governance of external and internal APIs
• Own the availability, latency, and overall health of critical retail services
• Lead high-severity incident resolution and conduct blameless post-mortems
• Establish and enforce strict standards for software quality assurance
• Aggressively identify and remediate technical debt
• Ensure all software integrations adhere to rigorous security standards
• Recruit, mentor, and retain a diverse team of Engineering Managers, Architects, and Principal Engineers
• Partner with Product Management, Security, and Infrastructure teams

Requirements

• Deep understanding of modern architecture (Microservices, Event-Driven Architecture)
• Cloud Platforms (AWS/Azure/GCP)
• DevOps/CI/CD pipelines
• 10+ years of progressive experience in software engineering
• At least 5 years in a senior leadership role (Director level or above)
• Demonstrated success leading large-scale engineering teams in a global, matrixed organization
• Proven track record of modernizing legacy systems
• Delivering cloud-native, event-driven architectures at scale
• Experience implementing Site Reliability Engineering (SRE) practices
• Managing 24/7 production environments with high transaction volumes
• Experience leading incident management, root cause analysis, and blameless post-mortems
• Experience fostering a culture of innovation, accountability, and continuous improvement
• Strong cross-functional collaboration skills
• Excellent communication and presentation skills

Benefits

• short-term incentives
• multiple health insurance options
• accident and life insurance
• access to best-in-class development platforms
• Family First Program
• Flexible Time off
• Medical, Dental and Life Insurance
• Tuition Assistance Program
• Parental Leave