Customer Service Apprentice at Specsavers spending 13 months building skills in a paid role. Welcoming customers and providing style advice in a supportive environment.
About the role
- Customer Success Analyst for a business education company in growth. Focus on client onboarding and support in hybrid work arrangement from Vila Velha, ES.
Responsibilities
- Act empathetically, analytically and consultatively in supporting clients throughout their journey.
- Conduct regular video call meetings focused on business diagnosis, progress tracking and strategic alignment.
- Provide ongoing support via WhatsApp with a guiding, consultative approach.
- Execute onboarding for clients and teams, explaining products, services and how to apply the methodology.
- Monitor engagement, progress and risk signals (disengagement, stagnation, attrition).
- Act proactively to mitigate churn and manage detractor customers.
- Carry out offboarding processes, analyze causes and ensure appropriate handling.
- Collect feedback and success metrics, generating strategic insights for Product and leadership.
- Collaborate with mentors to ensure an integrated experience aligned with the value proposition.
- Update records of interactions, diagnoses and client progress in GPS. Respond to client questions in Hotmart comments with a technical and advisory stance.
Requirements
- Experience in customer service/support
- Strong communication and interpersonal skills
- Experience in customer onboarding and ongoing client monitoring
- Bachelor's degree completed or in progress in Business Administration, Commercial Management, Marketing, Advertising, Accounting or related fields
- Experience in consultative support for corporate clients
- Experience with CRM tools
- Availability to work in a hybrid arrangement in Vila Velha, ES
Benefits
- Commuter allowance (VT)
- Meal allowance (VA)
- Health insurance
- Hybrid work – 3 days on-site in Vila Velha, ES
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
Customer Service Apprentice at Specsavers providing exceptional customer service while learning and gaining experience within the optics retail industry.
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