ET Vendor Manager overseeing a portfolio of vendors across Enterprise Technology. Collaborating with business partners and ensuring vendor accountability through compliance.
About the role
- IT Delivery Manager combining partner management and project management for smooth IT operations. Collaborating with stakeholders to ensure effective communication and high-quality project delivery.
Responsibilities
- Serve as the primary point of contact for external IT support partners, ensuring service levels and performance standards are consistently met.
- Act as the main liaison for the service desk and coordinate issue escalation.
- Maintain and evolve operational documents, including RACI matrices, workflows, and process documentation.
- Collaborate with internal teams and external partners to ensure clear communication, accurate requirements, and operational alignment.
- Maintain and document workflows in line with ITIL best practices.
- Monitor endpoint security, MFA and SSO adoption, and overall compliance with IT policies.
- Oversee IT project timelines, budgets, risks, and deliverables to ensure successful execution of programmes and initiatives.
- Support project teams and stakeholders in managing complex technical projects, ensuring deadlines and expectations are met.
- Evaluate vendor performance, identify improvement opportunities, and provide structured, data‑driven recommendations.
- Prepare and escalate critical issues to senior leadership with clear updates, risks, and proposed solutions.
- Drive innovation and lead new technology initiatives.
Requirements
- Proven experience in account management, vendor management, or partner relationship management.
- Strong organisational skills with the ability to document and maintain processes effectively.
- Knowledge of ITIL frameworks and IT operational processes.
- Familiarity with tools such as Microsoft administration portals, ServiceNow, or similar systems.
- Excellent analytical, communication, and problem‑solving skills.
- Proactive, collaborative, and detail‑oriented with a hands‑on approach to challenges.
- Experience of managing IT budgets.
- Basic understanding of databases and core IT operations.
- Experience with SaaS (e.g. CRMs, Project Management platforms, DAMs).
- Exposure to Lean Six Sigma or other process‑improvement methodologies.
- Familiarity with the Software Development Life Cycle (SDLC) to support technical project activities.
Benefits
- Competitive Salary
- Annual Discretionary Company Bonus – up to 8% - 3% Company & 5% Individual
- 25 days annual leave (+ public holidays), pro-rated
- Employee Assistance Program (EAP)
- Private Healthcare
- Staff Clothing
- Working hours will be from 09.00 to 17.30 with an hour taken for lunch between 12.00 and 14.00
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Tech skills
Location requirements
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