Sr. Client Service Specialist managing client risk management solutions for The Baldwin Group in Texas. Working closely with advisors and dedicated professionals to analyze client data and evaluate needs.
About the role
- Senior Client Service Associate serving as a client liaison for a wealth management firm. Involves client onboarding, relationship management, and operational support in Boston office.
Responsibilities
- Ensures accurate completion of prospect / new client paperwork/set up
- Follow up on funds transfer from surrendering company
- Maintains (CRM) database and client files
- Research and follow up on any issues with the Broker/Dealer, WEG Operations, and vendors
- Record incoming assets to the appropriate blotting tool
- Dialogues with client to understand their personal history and current financial needs and communicates to the advisor or handles issue resolution
- Prepares account transactions, trades, deposits, withdrawals, RMDs, etc.
- Completes any review follow up needs for client
- May work with client’s tax or legal counsel on client concerns
- Conducts Tax Research (1099s)
- Assists Advisor Team Operations to streamline processes
- Completes operational projects to support enhancements and changes
- Communicates process and sales updates to team
- Manages vendors to Service Level Agreements
- Demonstrates knowledge and can accurately execute against WEG’s Suitability Guidelines, operational processes, and sales model
- Understands financial terminology and products
- Working proficiency with annuities, mutual funds, separately managed accounts, fixed income, stocks, options, alternative investments, hedge funds, and charitable giving practices
- Attends Client Services and company educational events
Requirements
- 4-year college degree preferred
- 2-3 years of financial industry experience
- Customer Service training, knowledge or experience
- Solid oral and written communication skills
- Strong attention to detail
- Good problem-solving skills
- Proficient with Microsoft Office
- Ability and interest to learn financial concepts and products
- Ability to work with deadlines, be flexible under pressure and prioritize work
- Ability to work as a team member
- Ability to learn financial product features and riders
- Ability to learn the review process and how the review is completed
- Salesforce experience a plus
- Wealthscape experience a significant plus
Benefits
- Training and professional development
- Medical, dental and vision coverage (Available to full-time employees and their families)
- Health Savings Account (HSA) with employer contribution and Flexible Spending Accounts (FSA) for medical, dependent, and transit expenses
- Life and AD&D insurance – employer paid and voluntary options
- Short-term and long-term disability, workers compensation – employer paid
- 401k with match and profit sharing
- Wellness programs and resources
- Voluntary benefits, including pet insurance
- 18 days of paid time off (PTO), accrued annually (25 PTO days after 4 years of service)
- 12 paid holidays each year (10 pre-determined and 2 floating days)
- Paid parental leave and paid caregiver leave (Caregiver leave available after 6 months of tenure)
- Reimbursement for tuition, licensing, and other credentials (Available after meeting service requirements)
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