Senior Account Manager at Xenon7, shaping client relationships and driving business growth in AI. Manage enterprise accounts, drive sales, and oversee technical hiring processes.
About the role
- Account Manager managing existing customers for a capital provider addressing SMB growth. Focused on upselling and delivering exceptional customer experiences within a hybrid work environment.
Responsibilities
- This is a sales role. You bring a strong hunter mentality, actively identifying upsell and growth opportunities.
- Your main responsibility is managing a large portfolio of existing customers, with a focus on upselling, renewals, reducing churn, and delivering an outstanding customer experience- empathetic, solution-oriented, and customer-first.
- You’ll confidently discuss business metrics, cash flow, sales cycles, marketing strategies, and financial products with a wide range of customers. You’ll also help them use Wayflyer dashboards effectively and build true product expertise.
- We set the bar high for customer satisfaction (currently 4.9 stars on Trustpilot ).
Requirements
- At least 1 year of experience in a customer-facing role (Sales, Account Management, Consulting, etc.)
- A self-driven, proactive, team-oriented mindset with fresh ideas for improving customer retention and product adoption
- Proven ability to build strong internal and external relationships
- A track record of hitting targets while delivering excellent customer service, ideally in a startup or scale-up
- Basic knowledge of finance and accounting (a plus)
- The ability to stay calm and solution-focused in challenging customer situations
- An analytical, data-driven approach with an eye for revenue opportunities
- Experience with Google Ads and Facebook Ads (nice to have)
Benefits
- 25 days of paid annual leave
- Access support and resources to support your wellbeing, including our Wellbeing @ Wayflyer ERG.
- Stay covered with private healthcare, life insurance, and critical illness cover.
- Our pension plan helps you build a strong foundation for tomorrow, starting today.
- We offer generous parental and adoptive leave, including 6 months of paid leave for Primary Caregivers and 3 months of paid leave for Secondary Caregivers.
- With our equity scheme, you're not just an employee; you're a stakeholder in our journey.
- Enjoy the freedom to work remotely from anywhere in the world for up to 60 calendar days a year.
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
No Education Requirement
Location requirements
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