Vice President of Studio Tours & Retail Technology shaping long-term tech strategy at Warner Bros. Discovery. Overseeing global technology operations and driving revenue through tech advancements.
Responsibilities
Define and lead the multi ‑ year technology strategy aligned to Tours & Retail growth, profitability, and global expansion goals
Serve as a trusted advisor to senior WBD executives, ensuring technology decisions directly support P&L performance and ROI expectations
Provide clear, structured communication on priorities, risks, trade - offs , and progress to executive stakeholders
Own the global product and platform roadmap spanning ticketing, retail systems, payments, guest engagement, supply chain, fulfillment, and operations technology
Prioritize and deliver initiatives based on business value, scalability, and security
Ensure platforms remain modern, integrated, compliant, and high performing across all business models worldwide
Lead modernization efforts to reduce technical debt, simplify the ecosystem, strengthen reliability, and unlock new revenue and efficiency opportunities
Oversee global operational rigor, performance insights, and data driven investment decisions
Drive digital transformation and operating model redesigns that position Global Tours & Retail for long-term competitiveness and success
Promote iterative delivery, continuous learning, and measurable improvement across global teams
Oversee OPEX and CAPEX budgets , ensuring disciplined investment prioritization, accurate forecasting, and ROI aligned decisions
Optimize cost, reliability, and scalability across platforms, programs and resources
Maintain stable, secure, high performing global systems that support 24/7 consumer facing operations
Use performance insights and operational metrics to guide resource allocation, optimization, and long-term planning
Maintain strong operational rigor and ensure stable, secure, high performing systems worldwide
Establish governance and KPIs across ad tech, affiliate, and scheduling platforms to track reliability, latency, and delivery performance
Ensure engineering execution meets enterprise standards for security, resiliency, and compliance, guaranteeing that WBD’s technology foundation is optimized to support advertising, affiliate, and scheduling business growth
Lead a large global technology organization across the U.S., Europe, and Asia, including internal and external workforce teams
Build product led delivery capability, strengthen engineering excellence, and develop internal talent pipelines in product management, agile practices, user‑centered design and outcome driven execution to reduce long-term vendor dependency
Foster a unified, inclusive, high accountability culture grounded in global alignment, transparent communication, and shared business impact
Requirements
Numerous years of senior leadership experience in the media or technology sector
Extensive experience in media and entertainment, including exposure to technology supporting Studio Tours, Theme Parks, Attractions, Retail Stores, eCommerce and/or Retail supply chain
Demonstrated success leading complex, high impact programs; strong strategic thinking, analytical capability, and sound judgment in high ambiguity environments
Exceptional communication and relationship building skills, effectively influencing senior stakeholders and collaborating across diverse teams and functions
Skilled in organizational leadership, operational discipline, and guiding teams through shifting priorities in fast paced environments
Expertise in financial stewardship, including cost estimation, ROI analysis, and prioritizing large ‑ scale technology investments
Deep understanding of modern software development practices (Waterfall, Agile, DevOps) and the ability to guide teams in selecting and applying appropriate methodologies
Strong technology acumen with a demonstrated commitment to staying current on emerging industry and technology trends
Effective vendor and partner management; experienced in negotiating and overseeing service agreements
Excellent written and verbal communication skills, including presenting to senior executives and translating complex technical topics for varied audiences
Bachelor’ or master’s degree in a relevant field (e.g., Business Management, Information Technology, Computer Science, Data & Analytics) or equivalent experience
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