BI Program Manager driving analytics delivery and governance at TDCX. Supporting global teams and clients in the analytics platform using AI-powered insights.
Responsibilities
The BI Program Manager drives analytics delivery maturity, consulting and governance, with Acuity at the center of it all to support global teams and clients.
Own end-to-end program governance for analytics initiatives including planning, prioritization, QA, release cycles, usage and impact tracking.
Establish governance for analytics tools, data access, workflows and development standards.
Identify and resolve process gaps that create delivery bottlenecks or quality issues.
Translate business needs into clear analytics requirements and solution designs, lead requirements workshops and discovery sessions.
Review analytics outputs for user-centricity and alignment with business objectives before release.
Guide solution design and technical discussions with ability to drive problem-solving and troubleshooting with development team as needed.
Identify capability gaps and implement structured plans to uplift team delivery maturity and self-sufficiency.
Develop and execute change plans for analytics rollouts that should include impact assessments, communication, training, transition, and sustaining plans.
Build trusted relationships with stakeholders across functions and geographies; establish regular engagement cadences beyond ad-hoc interactions.
Requirements
Bachelor's degree or higher in Business Administration, Data Analytics, Data Science, Statistics, Information Systems, Economics, Social Sciences, or related fields
5-8 years in analytics, BI, program management, or a combination; with a track record of improving delivery processes and team performance
Experience leading change management for analytics, data, or technology initiatives
Background in BPO, shared services, or an analytics center of excellence is an advantage.
Strong understanding of analytics tools and data structures.
The primary platform is Acuity, built on AI-powered analytics platform and GCP, experience with either ecosystem, or with Power BI within the Microsoft Fabric environment, is directly relevant
Excellent written and verbal English, digitally savvy and comfortable across modern collaboration platforms.
Benefits
Attractive remuneration and great perks
Comprehensive medical, insurance, and social security coverage
World-class workspaces
Engaging activities and recognition programs
Strong learning and development plans for your career growth
Positive work culture that enables your future
Easy-to-access location with direct public transport links
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