Principal Associate enhancing Debit Card issuance process at Capital One. Managing partnerships to improve efficiency and compliance in debit card operations while traveling occasionally to meet vendors.
About the role
- Senior Operations Analyst ensuring effective management of medium and large accounts. Collaborating with teams to streamline processes and enhance delivery quality in a hybrid work model.
Responsibilities
- Structure, run and evolve the operational routines for the accounts under your management.
- Lead alignment meetings (daily stand-ups, checkpoints and status meetings), ensuring clear priorities.
- Monitor deadlines, quality and execution of deliverables, anticipating risks and proposing solutions.
- Manage multiple simultaneous requests, reallocating tasks as needed.
- Manage medium and large accounts with diverse workflows and clients.
- Contribute to the continuous improvement of the area's processes, tools and ways of working.
- Support and mentor mid-level and junior analysts, serving as a technical and behavioral reference.
- Maintain clear, collaborative communication with creative, planning, media and client service teams.
Requirements
- Strong experience in operations, project management, client service or similar roles, preferably in an agency.
- Experience working in fast-paced environments with multiple demands and tight deadlines.
- Strong organizational and prioritization skills, with a systems-thinking perspective.
- Good communication, a collaborative attitude and professional maturity.
- Autonomy, proactivity and a strong sense of ownership for deliverables.
Benefits
- Meal and food voucher
- Health insurance
- Dental insurance
- Gympass/Totalpass membership
- Work-from-home allowance
- Childcare assistance
- Pet assistance
- Free online health platform
- E-learning — Stefanini Academy with a variety of courses
- Mentoring — Mentoring platform (an opportunity to meet people, develop skills and share experiences)
- Discounts for undergraduate, postgraduate, language courses and other training
- Perks and discounts at partner establishments
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
No Education Requirement
Location requirements
OT
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