Hybrid Rider Experience Manager

at Voi Technology

• Job title: Rider Experience Manager
• Job type: Full Time
• Experience level: Junior, Mid level
• Salary: Not specified
• Degree requirement: Bachelor's Degree
• Location requirements: Hybrid, Stockholm, Sweden

About the role

• Rider Experience Manager enhancing service design for Voi’s micromobility operations. Developing tools and processes for performance optimization and market growth across multiple regions.

Responsibilities

• As Rider Experience Manager you will report to the Head of Rider Experience and work continuously to drive improvements to the service design of Voi’s rider experience.
• Develop and drive continuous improvement of tools, metrics, dashboards and processes to accurately monitor and represent the end-to-end rider experience across markets.
• Analyse data, synthesise insights and build business cases to understand performance gaps, risks, and the impact and prioritisation of improvement opportunities.
• Build frameworks, benchmarks and guidelines and present actionable insights to advise and enable regional directors, country managers and local teams.
• Provide R&D teams with synthesised insights, hypotheses and recommendations based on cross-market patterns, rider pain points and performance data.
• Support new product rollout, implementation and adaptation across markets.
• Contribute service design, rider experience and product optimisation expertise in tender and permit-related processes.

Requirements

• A Bachelor's degrees within finance, economics, engineering or another related field
• 2+ years experience from operations, user experience and/or product optimisation
• Experience contributing to complex, multi-stakeholder performance improvement projects
• Hands-on experience of business modelling and data analysis
• Strong data analytics proficiency including ability to independently manage large data sets and provide strategic insights to key stakeholders
• Ability to build strong relationships, communicate effectively and manage key stakeholders
• Ability to support multiple projects simultaneously

Benefits

• Join Europe’s #1 micromobility operator and one of the fastest-growing scaleups.
• Get “skin in the game” through our employee options program, and have a direct impact on Voi’s rider experience across all markets.
• Collaborate with inspiring, motivated, and fun colleagues towards a common goal.
• Unlimited free Voi rides.
• Join the micromobility revolution and help create sustainable cities made for living - free from noise and pollution.