Pega Developer designing and optimizing BPM applications within Vodafone. Managing incident resolution and contributing to automation initiatives to enhance process efficiency.
Responsibilities
Manage end‑to‑end incident and problem resolution within Pega ecosystems
Contribute to cost‑saving and effort‑optimisation initiatives through automation-focused approaches
Recommend enhancements to development practices, engineering standards, and tool adoption to improve product quality
Diagnose issues, perform root‑cause analysis, implement fixes, and conduct unit testing independently
Support deployment planning, documentation, SOP creation, and execution activities
Monitor Pega applications using tools such as PDC and propose proactive improvement measures
Collaborate effectively with business stakeholders by translating technical details into simple, non-technical language
Requirements
CSSA certified with 2–5 years of hands-on Pega development experience
Experienced in incident, problem, and change management at L2/L3 levels
Strong understanding of the ITIL framework
Skilled in debugging, coding, root‑cause analysis, and unit testing
Able to work independently while collaborating with senior developers for guidance
Knowledgeable in SLA management, deployment execution, and technical documentation
Benefits
Opportunity to work with advanced BPM technologies and enterprise-scale Pega implementations
Exposure to cross-functional teams and large, complex technology environments
A collaborative and inclusive culture focused on innovation and automation
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