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VB
Hybrid Mid-level Support Analyst – Backup, 3rd Shift
Posted 8 hours ago
About the role
- Analista de Backup Pleno na Vivo gerenciando ambientes de proteção de dados on-premises e em nuvem. Responsável pela continuidade, segurança e integridade das informações.
Responsibilities
- Administer backup and data recovery environments, ensuring service continuity, protection of corporate information and compliance with agreed service levels (SLAs).
- Configure, deploy, operate and support corporate backup solutions based on Dell EMC technologies, including PowerProtect Data Manager (PPDM), Avamar, NetWorker and Data Domain.
- Execute and monitor backup, restore and recovery test routines, ensuring compliance with business-defined RPO and RTO.
- Perform analysis, troubleshooting and resolution of failures related to backup jobs, retention, performance and capacity.
- Carry out data restorations (files, databases, VMs and applications) according to requests and operational procedures.
- Monitor the data protection environment, identifying risks, alerts and opportunities for improvement.
- Support cloud environments, including Microsoft Azure and Oracle Cloud Infrastructure (OCI).
- Assist with capacity planning, retention policies and data lifecycle management.
- Participate in technology evolution projects, upgrades, migrations and implementation of new backup solutions.
- Document technical procedures, operational standards and lessons learned.
- Work collaboratively with infrastructure, systems, cloud, information security teams and vendors to ensure integration and adherence to best practices.
- Support audits, compliance requests and regulatory requirements related to data protection.
- Provide operational support, including participation in on-call rotations as required by the environment.
Requirements
- Proven professional experience in Information Technology, working with backup, infrastructure or data protection in corporate environments.
- Hands-on experience with Dell EMC data protection solutions (PPDM, Avamar, NetWorker and Data Domain).
- Experience with Windows and Linux environments.
- Experience with virtualized environments (e.g., VMware).
- Knowledge of backup solutions for Microsoft Azure and Oracle Cloud Infrastructure (OCI).
- Understanding of concepts such as RPO and RTO; data retention; full, incremental and archive backups.
- Strong analytical skills, organization and attention to critical environments.
- Good communication and teamwork skills.
- Knowledge of Huawei OceanProtect.
- Experience in mission-critical environments.
- Basic automation skills (Shell, PowerShell or similar).
- Basic knowledge of information security and ransomware protection.
- Technical certifications (Dell, Cloud, ITIL or related).
- Experience with ServiceNow.
- Bachelor’s degree completed or in progress in Information Technology, Computer Science, Information Systems, Engineering or related fields.
Benefits
- Choose the benefits that best suit you and your dependents through a digital platform offering multiple categories such as gym, meal and food vouchers, pharmacy assistance, health insurance, dental care and life insurance.
- Company mobile phone — a brand-new smartphone for you.
- Unlimited voice and data plan — including Vivo’s 5G network.
- Exclusive Vivo offers with special discounts on landline, broadband, TV and apps.
- Eligible to receive an annual bonus or profit-sharing (PPR).
- Plan your future with a private pension plan.
- If you have children, receive a subsidy to help with school, daycare or babysitter expenses.
- Work in an environment that respects your personality, dress style and individuality — be yourself. #ComeAsYouAre
- Work remotely up to 2 times per week. #Mobility
- Flexible working hours.
- Enjoy a day off to celebrate your birthday.
- Participate in one of the largest corporate volunteer programs to help make a difference.
- Benefit from our Educational Development Program offering partnerships with educational institutions at a discount, certifications and online courses.
- Advance your career through our Internal Recruitment Program, in Brazil or abroad — we are present in over 17 countries! #VivoMyCareer
- Access a range of initiatives to improve your physical, emotional and social well-being through our #VivoWellBeing program.
Job title
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Degree requirement
Tech skills
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