Client Services Team Lead managing existing client portfolios and ensuring service satisfaction at ServisFirst. Leading client relationship efforts and overseeing team performance.
About the role
- Coordenador Serviço ao Cliente na Vivo, assegurando evolução da planta e funcionalidade dos serviços. Liderando equipe e otimização de recursos para atendimento regional em Minas Gerais.
Responsibilities
- Coordinate activities and processes to ensure the evolution of the network infrastructure and service functionality, allocating resources and personnel effectively, with focus on area codes 34 and 38 to achieve service levels and improve the regional (Minas Gerais) performance indicators.
- Monitor regional KPIs, evaluating the need for process changes, actions, and the dissemination of results.
- Monitor the efficiency of network elements to meet the product/service planned for the customer.
- Interface with internal areas and vendors to provide support for network needs.
- Analyze and diagnose problems by extracting reports, implementing and monitoring action plans.
- Manage contracted companies and O&M (Operations & Maintenance) of the access network.
- Prepare executive reports presenting the regional results and progress to senior management.
Requirements
- Knowledge of Telecommunications
- Proficiency in PowerPoint
- Computer skills — primarily the Microsoft Office suite
- Leadership and management skills
- Dynamic and proactive
- Strong interpersonal and relationship-building skills
Benefits
- Choose the ideal benefit for you and your dependents through a digital platform with various categories such as gym memberships, meal (VR) and grocery (VA) vouchers, pharmacy assistance, health insurance, dental care and life insurance;
- Company mobile phone — yes, a brand-new smartphone for you!
- Unlimited voice and data plan — truly unlimited! On the best mobile network, even faster with Vivo's 5G!
- Exclusive Vivo offers with special discounts on landline, broadband, TV and apps;
- Eligible to receive an annual Bonus or PPR (performance-based bonus);
- Plan your future through a private pension plan (retirement savings);
- Have children? You are entitled to a subsidy to help with school, daycare or nanny expenses;
- Work in an environment that respects your personality, dress style and individuality so you can be authentic. #VemdeVocê
- Work remotely up to 2 times per week. #Mobility
- Flexible working hours;
- Enjoy a day off to celebrate your birthday;
- Participate in one of the largest corporate volunteering programs to help make a difference in the world;
- Benefit from our Educational Development Program offering partnerships with educational institutions at discounted rates, certifications and online courses;
- Accelerate your career through our Internal Recruitment Program, in Brazil or abroad — we are present in more than 17 countries! #VivoMinhaCarreira
- Access a range of initiatives to improve your physical, emotional and social wellbeing. We have #VivoBemEstar, which encourages healthy habits and a better quality of life! Services available to employees include consultations with nutritionists, psychologists, social workers, telemedicine, and more!
- All our vacancies are open to people with disabilities and/or rehabilitated individuals. We have a culture that values diversity, differences and people's potential! #VivoDiversidade #VemPraVivo
Job title
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