Customer Service Level 2 Agent assisting North Carolina taxpayers with compliance via phone and email. Involves answering queries and resolving correspondence in a high - volume environment.
About the role
- Project and Customer Service Assistant role supporting implementation projects for a cloud-based system at Vivecti Group GmbH in Germany. Collaborating with project management and customer service teams while working in a hybrid model.
Responsibilities
- You will support our project management team with implementation projects for the h-trak system, including product audits.
- You will support our Customer Service team in looking after customers who have already been onboarded.
- You will process customer-specific data in our systems.
- Maintaining our product master database is one of your tasks.
- You will create and maintain training materials.
- You will assist in the design, planning and production of training videos for external audiences.
- Internal meetings and workshops will be enriched by your participation.
Requirements
- You are currently enrolled in a business administration and/or IT degree program.
- Alternatively, you have professional experience and are looking for an interesting part-time role.
- You have an affinity for working with digital tools and systems.
- Experience with Camtasia and Murf is an advantage.
- You have good to very good MS Office skills, particularly Excel.
- Your attention to detail, thoroughness and team spirit characterize your way of working.
Benefits
- Thorough and structured onboarding – you will get to know each department and the business processes in detail and be well prepared for your responsibilities.
- Teamwork: a dynamic work environment, short decision-making paths and a family-like atmosphere.
- Flexibility: provision of necessary work equipment (including a laptop) and the option to work remotely.
- Sport & Health: take advantage of over 4,000 sports and health facilities at discounted corporate rates through our partner EGYM Wellpass.
Job title
Job type
Experience level
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Not specified
Degree requirement
Location requirements
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