Program Manager to scale the data ecosystem for AI models and Reinforcement Learning environments at Bespoke Labs. Overseeing Expert enablement and operational workflow in Data Ops projects.
About the role
- Onsite Health Coach & Wellness Program Manager developing client relationships to improve health outcomes. Managing onsite wellness programs and educational initiatives across multiple shifts and modalities.
Responsibilities
- Collaborating and developing relationships with clients and members
- Onsite event planning, ongoing education, outreach, coordination with client admin team and engagement with Vitality program
- Develop and maintain an excellent working relationship with clients, vendors, brokers, and internal teams
- Providing superior client education, engagement and customer service while improving member health outcomes
- Partnering with internal Wellness Strategy Manager to deliver superior client experience, according to defined KPIs
- Incorporating multifaceted skillsets to deliver and drive engagement with Vitality services/products according to defined protocols
- Deliver upon all phases of the relationship – enrollment, assessment, ongoing participation, and engagement
- Empowering behavior change skill development within participants to increase their ability to self-manage their health and wellbeing lifestyle behaviors
- Direct impact engagement through performing client specific outreach and coaching, using various modalities and technologies
- Serving as internal liaison for client group; participating in both in-person and virtual initiatives to support client and member experience and health program delivery
- Assisting with client-specific requirements and impelling participants to complete activities on schedule as required
- Facilitating successful coaching experiences, with success defined through engagement, impact and satisfaction measures
- Addressing social determinants of health and other wellbeing opportunities
- Entering health data into documentation systems to ensure accurate and timely reporting
- Managing a flexible work schedule to meet client needs across multiple shifts
- Engaging identified populations to promote wellbeing programs and activities using appropriate outreach strategies
- Maintaining and remaining up to date with current coaching standards and continuing professional development
- Collaborating with leadership to meet or exceed productivity and team KPIs
- Demonstrating strong executive function skills by effectively prioritizing tasks, managing competing deadlines, and maintaining organization
Requirements
- Bachelors Degree in health related field (Nutrition, Exercise Physiology, Public health)
- Wellcoaches' Certification in Health Coaching/Health & Wellness Coaching
- 3+ years of relevant professional coaching experience, including onsite wellness coordinator experience
- Experience with Cognitive Behavioral Coaching
- Comfortable managing a large population with various acuity levels
- Willingness to travel to 12 client sites, accommodating various non business hours as client needs dictate including some holidays, evenings, and weekends
- Strong time management and organization skills
- Experience facilitating educational sessions, both in person and virtual, one to one or group settings
- Ability to deliver content in an engaging way and adapt to audience needs and/or questions
- Knowledge of health plans and the insurance industry
- **Preferred:**
- National Board Health and Wellness Certified
- Bilingual
Benefits
- Medical, Dental and Vision
- 401(k) with company match
- Company paid Life, AD&D Short and Long term disability insurance
- Generous PTO, Holidays and Summer Fridays
- 100% paid parental leave
- Hybrid Work
- Wellness Resources
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