Appraisal Department Manager at Heritage Bank responsible for real estate valuation compliance and oversight. Leading appraisal teams to ensure risk management and regulatory compliance in Washington state.
About the role
- IT Service Delivery Manager ensuring stable and customer-oriented IT service delivery in public sector. Act as a key interface between clients and internal teams, managing responsibilities and improvements.
Responsibilities
- Primary point of contact for our clients
- Lead and coordinate internal technical teams and manage external stakeholders
- Define, monitor and ensure compliance with Service Level Agreements (SLAs)
- Continuously improve service quality, process efficiency and customer satisfaction
Requirements
- At least 5 years of professional experience in IT service delivery management
- Solid ITIL knowledge, e.g., ITIL 4 Foundation or advanced certifications
- Deep understanding of ITSM processes and service-oriented operating models
- Excellent German skills (C1 level) and conversational English skills
Benefits
- Flexible working hours and remote work
- Individual hardware budget
- Mental health support
- Individual professional development budget
- Employee PC program
- JobRad or company car
- Profit sharing
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Tech skills
Location requirements
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