About the role

Quality Assurance Representative overseeing legal transcription quality management for Veritext. Collaborating with colleagues to ensure the accuracy and efficiency of legal transcript delivery.

Responsibilities

Work collaboratively with colleagues, exhibiting company values
Ensure that all communications are handled in a professional, timely, and courteous manner
Communicate necessary information punctually, accurately, effectively, and report incidents to management
Welcome change and continuously work to enhance job knowledge while bringing value to role
Take ownership of your work; follow through until final resolution
Provide transcriptionist support post-scheduling through job completion
Conduct quality assessments of transcriptionists' work product
Prepare and deliver feedback for transcriptionist and reporter review
Act as level two knowledge resource for transcriptionists regarding and quality standards and requirements
Follow established processes and service-level agreements
Remain in calibration with the quality team regarding the details and parameters of quality judgment, feedback delivery, and engagement support levels
Work within established production levels for various tasks
Track and report information as requested
Provide special task transcription support as assigned and in accordance with business needs

2+ years transcription experience
2+ years’ experience in legal field
1+ year transcription QA experience
1+ year Scopist experience
Experience editing AI transcriptions is a plus
Experience providing written and in-person feedback
Ability to proofread and edit documents effectively and efficiently
Able to manage legal transcript content according to standards
Able to manage simultaneous use of software applications
Able to provide feedback in an effective and constructive manner
Proficient in professional use of MS Office applications
Advanced typing speed of 60+ WPM
Superior written communication skills
Advanced English language skills including grammar, punctuation and spelling
Support-service oriented with strong interpersonal skills
Dedicated professionalism with the ability to respond promptly and accurately
Ability to retain details and process work accordingly
Able to work independently in strict alignment with a team
Excellent hearing and ability to easily discern details and speakers within audio recordings

Competitive compensation and total rewards package including comprehensive medical, dental and vision insurance as well as company-paid life insurance, short-term and long-term disability insurance
Healthy work-life balance paid time off, Paid Parental Leave, tuition reimbursement and more
Employee equity and referral programs: when we succeed, you succeed!
Extensive mental health and wellness benefits – to help you feel your best and thrive personally and professionally
Matched 401(k) to help you save for your future
Veritext Cares : our commitment to making a difference beyond the workplace, supporting local causes and paying it forward to the communities we live and work in
Earned wage access: get a portion of the wages you earned prior to payday
Learning and development opportunities including ongoing training, mentorship, and access to resources that support your personal and professional growth
Engaging, collaborative, inclusive culture that values curiosity, initiative, and creativity with unique programs like Veritext Summer Camp and Wellness Week – because work should be rewarding and fun!