Customer Success Manager at Fortanix ensuring customer satisfaction and driving adoption of their data security solutions in the APJ region. Collaboration with teams to enhance customer relationships is key.
About the role
- Client Engagement Manager overseeing retail client development strategies across West Coast stores. Driving retention and acquisition through exceptional relationship management in luxury fashion industry.
Responsibilities
- Lead planning and implementation of retail client development strategies across West Coast stores
- Drive retention, elevation, and acquisition through exceptional relationship management
- Coordinate partnerships with Store Managers and retail leadership
- Establish relationships with Very Important Clients
- Maintain strong knowledge of the luxury fashion industry and brand heritage
Requirements
- 5+ Years of direct or related experience (personal shopping, sales, PR, etc);
- In store, retail experience is a requirement
- Established relationships with VIC clients
- Elevated verbal and written communication skills
- Ability to travel up to 25%
Benefits
- Hybrid working schedule with three days in office, and two days remote
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